Job Opportunities in Nigeria


September 10, 2024

Mathills Services Limited

Abuja


Supervisor

Supervisor
Mathills Services Limited
Quality Control & Assurance
Abuja Full Time
Hospitality & Hotel NGN 150,000 - 250,000
Easy Apply
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Job Summary
We are looking to hire a Supervisor, who will play a crucial role in the daily operations of the lounge/club, marketing, team coordination, & ensuring that every aspect of service meets our high standards, also be expected to step in and cover various roles as needed, representing the brand with professionalism and enthusiasm
  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 2 years
Job Description/Requirements
Responsibilities:
  • Marketing & Promotion:
  • Implement aggressive marketing strategies to boost the lounge/club’s visibility and attract guests.
  • Coordinate and participate in promotional activities and events to enhance brand presence.
  • Coordinate and execute promotional campaigns, events, and special offers to maximize customer engagement and brand awareness.
  • Monitor and analyze marketing performance, adjusting strategies as needed to achieve goals.
  • Operational Oversight/Support:
  • Step in and fill gaps in staffing or operations whenever necessary, ensuring seamless service.
  • Supervise and coordinate Public Relations (PR) staff to maintain a positive image and manage customer interactions effectively.
  • Supervise daily operations to ensure high standards of service and customer satisfaction.
  • Address and resolve any operational issues promptly, ensuring smooth and efficient running of the lounge/club
  • Team Coordination & Performance:
  • Oversee waitstaff and ensure they are performing their duties efficiently and maintaining high service standards.
  • Address any issues promptly and ensure all team members adhere to operational protocols.
  • Customer Service & Floor Management:
  • Maintain a strong presence on the floor, ensuring smooth operations and addressing any customer concerns.
  • Focus on optimizing the guest experience by ensuring all areas are well-managed and guests are attended to promptly.
  • Implement strategies to enhance guest satisfaction and loyalty.
  • Content Creation & Social Media:
  • Oversee the creation and management of engaging content for social media platforms, the lounge/club’s website, and other marketing channels.
  • Maintain and update digital content to ensure it is current, appealing, and reflective of the brand’s image.
  • Brand Representation:
  • Maintain a high level of professionalism at all times, both in personal conduct and in how you handle business operations. This includes punctuality, courtesy, and reliability.
  • Ensure personal appearance and demeanor align with the brand standards.
  • General Manager Support:
  • Stand in for the General Manager when required, handling responsibilities and making decisions in their absence.


Requirements:

  • Proven experience in a supervisory or similar role within the hospitality or nightlife industry.
  • Strong marketing skills with a proactive approach to increasing brand visibility.
  • Excellent coordination and team management abilities.
  • Experience in content creation and social media management is a plus.
  • Professional appearance and demeanor, with the ability to embody the brand’s image.
  • Ability to step in and manage various aspects of operations as needed.
  • Strong communication and interpersonal skills.

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