We are looking to hire a Sales and Operations Supervisor who will be responsible for sales, marketing, and supervision of the operational staff of the residential apartment, hospitality, and events services, achieving/maintaining guest satisfaction, client relationships, and staff performance management, whilst also driving revenue.
Minimum Qualification : Degree
Experience Level : Mid level
Experience Length : 3 years
Job Description/Requirements
Responsibilities:
Develop and implement effective sales and marketing strategies to increase occupancy and overall revenue.
Oversee the daily operations of our events and accommodation business to ensure high guest satisfaction.
Collaborate with clients to ensure they meet payment deadlines and assist in converting visitors to customers.
Conduct market research and identify trends to stay ahead of the competition and maximize opportunities.
Promote the venue’s services and amenities, including the spa, events hall, and accommodation, through creative digital and traditional marketing campaigns.
Build relationships with potential clients and partners to boost bookings and guest retention.
Prepare monthly sales forecasts, performance reports, and marketing analyses for senior management.
Supervise and manage junior staff, ensuring professionalism, efficiency, and adherence to relevant brand policies and standards.
Regularly inspect the work of cleaning staff to ensure all facilities are clean, well-maintained, and operating at very high standards.
Handle guest inquiries, feedback, and complaints with a focus on resolving issues promptly and professionally.
Collaborate with Human Resources to manage staff schedules, enhance staff performance, conduct evaluations, and provide continuous training to ensure service excellence.
Requirements:
Bachelor’s degree in Marketing, Hospitality Management, Project Management, Business, or a related field.
Proven experience in both sales/marketing and operations, preferably in the events, training, and/or hospitality industry.
Strong leadership, communication, and interpersonal skills.
Ability to multitask and manage a variety of responsibilities, from strategic planning to hands-on supervision.
Knowledge of digital marketing, sales tactics, including relevant software, is an advantage.
Ability to work collaboratively with tenants, staff, and external partners to drive business growth
We regret to inform you that this job opportunity is no longer available