Job Opportunities in Nigeria
September 13, 2024
Emerald Zone Business Support Services (EmeraldBSS)
Lagos
FULL TIME
Operations Officer
- The ideal candidate will be responsible for managing day-to-day operational tasks, including booking loans, issue offer letters, updating customer records, and ensuring timely repayment reminders.
- This role requires an organized and proactive individual who can handle multiple tasks efficiently and contribute to the smooth functioning of the bank’s operations.
- Loan Management: Process and book loans accurately; verify documents; ensure compliance with policies; maintain loan records.
- Record Keeping: Update customer records; log all transactions; generate loan and operational reports.
- Customer Communication: Send repayment reminders; address inquiries; follow up on repayments and resolve issues.
- Operational Support: Assist with daily tasks and customer requests; support branch operations; coordinate with other departments.
- Compliance and Reporting: Ensure adherence to policies and regulations; prepare performance reports; participate in audits.
- Customer Service: Provide exceptional service; educate customers on products and processes; build positive relationships.
- OND/B.Sc in Business Administration, Finance, Accounting, or related field.
- Basic understanding of banking and loan processes.
- Proficiency in Microsoft Office.
- Knowledge of microfinance operations.
- Strong organizational, communication, and interpersonal skills.
- Experience with banking software.
- Customer service experience.
Interested and qualified candidates should send their CV to: hr@emeraldzone.com.ng using the Job Position as subject of the mail.
We regret to inform you that this job opportunity is no longer available
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