Team Management: Lead and supervise a team of bike riders, ensuring they adhere to company policies and delivery schedules. Route Planning and Optimization: Develop efficient delivery routes to maximize productivity and minimize delivery times. Order Tracking and Monitoring: Implement systems for tracking orders from receipt to delivery. Monitor order statuses, address any issues or delays promptly, and communicate updates to customers as necessary. Quality Control: Maintain high standards of service quality and customer satisfaction. Conduct periodic checks to ensure that deliveries are accurate, timely, and meet customer expectations. Cost Management: Monitor and control cost. Identify cost-saving opportunities without compromising service quality. Customer Service: Handle customer inquiries, complaints, and feedback related to deliveries. Address customer concerns promptly and proactively seek solutions to enhance the overall delivery experience. Generate regular reports to evaluate performance trends, identify areas for improvement, and make data-driven decisions. Qualifications: Bachelor's degree or ND or HND Minimum of 1 - 2 years experience in logistics management, preferably in a delivery or courier service environment. Strong leadership and communication skills, with the ability to effectively manage and motivate a team. Proficiency in route planning software, GPS navigation systems . Excellent organizational and problem-solving abilities, with a keen attention to detail. Job Type: Full-time Pay: ₦80,000.00 per month