Job Opportunities in Nigeria
September 4, 2024
LexTech Ecosystem Limited
Enugu
FULL TIME
IT Support
Company Overview:
Lex Tech Ecosystem Limited is at the forefront of revolutionizing the legal industry with cutting-edge technology solutions. We provide a dynamic platform that empowers legal professionals to streamline their processes and achieve greater efficiency. As part of our commitment to excellence, we are looking for an IT Support Specialist who can ensure our systems and tools operate seamlessly, enabling our team to deliver innovative solutions to our clients.
Job Summary:
We are seeking a skilled IT Support Specialist to join our team and provide exceptional support to our clients as they navigate and utilize our advanced legal tech solutions. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering top-notch customer service.
Key Responsibilities:
If you’re excited about the intersection of IT and legal tech, and you enjoy solving technical challenges, we’d love to hear from you! Please send your resume and a brief cover letter detailing your experience and why you’re the right fit for this role.
Job Type: Full-time
Pay: ₦70,000.00 - ₦100,000.00 per month
Application Deadline: 07/10/2024
Lex Tech Ecosystem Limited is at the forefront of revolutionizing the legal industry with cutting-edge technology solutions. We provide a dynamic platform that empowers legal professionals to streamline their processes and achieve greater efficiency. As part of our commitment to excellence, we are looking for an IT Support Specialist who can ensure our systems and tools operate seamlessly, enabling our team to deliver innovative solutions to our clients.
Job Summary:
We are seeking a skilled IT Support Specialist to join our team and provide exceptional support to our clients as they navigate and utilize our advanced legal tech solutions. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering top-notch customer service.
Key Responsibilities:
- Offer timely and effective assistance to clients encountering technical issues with our legal tech products. Provide troubleshooting, diagnostics, and resolutions via phone, email, and remote access.
- Develop and maintain a deep understanding of our legal tech solutions to accurately address client inquiries and provide informed support.
- Assist clients with onboarding, including training on product features and best practices. Create and maintain user guides, FAQs, and training materials.
- Identify, analyze, and resolve technical issues related to software functionality, user errors, and system integration.
- Gather client feedback and work with the development team to address recurring issues and suggest product improvements.
- Maintain detailed records of client interactions, technical issues, and resolutions to track recurring problems and ensure continuous improvement.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in an IT support role, preferably within the tech or legal industries.
- Minimum of 2 years in IT support, with a focus on software and technology solutions. Experience with legal tech solutions is a plus.
- Proficiency in troubleshooting software issues, familiarity with VOIP systems, and knowledge of operating systems and network configurations
- Familiarity with IT service management tools
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently, prioritize tasks, and manage multiple issues effectively.
- Certification in Comp TIA A+, Network+, or similar is a plus.
- Competitive salary and benefits package.
- Opportunities for professional growth and continuous learning.
- A collaborative, tech-forward work environment.
- Collaborate with a talented and supportive team dedicated to excellence
If you’re excited about the intersection of IT and legal tech, and you enjoy solving technical challenges, we’d love to hear from you! Please send your resume and a brief cover letter detailing your experience and why you’re the right fit for this role.
Job Type: Full-time
Pay: ₦70,000.00 - ₦100,000.00 per month
Application Deadline: 07/10/2024
We regret to inform you that this job opportunity is no longer available
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