We seek to hire a knowledgeable and proactive Office 365 Support Specialist to provide technical assistance and support to end-users for our organization. The ideal candidate will be responsible for managing and troubleshooting issues related to Office 365 applications, ensuring seamless collaboration and productivity for all users. Key Responsibilities
Minimum Qualification : HND
Experience Level : Mid level
Experience Length : 2 years
Job Description/Requirements
Responsibilities:
Provide day-to-day support for Office 365 products, including Outlook, One Drive, Share Point, Teams, Word, Excel, Power Point, and One Note.
Troubleshoot and resolve issues related to Office 365 access, application performance, and connectivity.
Assist with user account management, including setup, password resets, and permissions through Azure Active Directory.
Collaborate with internal teams to manage Office 365 services, security policies, and configurations.
Support email administration, including spam filtering, archiving, and mailbox management.
Provide guidance and training to end-users on effective use of Office 365 tools to enhance productivity.
Monitor and manage Office 365 licensing, ensuring appropriate assignment and usage.
Ensure compliance with security policies and assist with Data Loss Prevention (DLP) and retention settings.
Stay up-to-date with the latest updates, features, and best practices for Office 365 services.
Assist in the migration or integration of data into Office 365 from other platforms when needed.
Provide technical support for third-party applications and integrations related to Office 365.
Requirements:
A minimum of an HND in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven experience in providing Office 365 support and troubleshooting in a business environment.
Familiarity with Azure Active Directory, Office 365 admin portal, and user account management.
Experience with email protocols (SMTP, IMAP, POP3) and Exchange Online management.
Knowledge of Office 365 security and compliance features, such as multi-factor authentication (MFA) and data loss prevention (DLP).
Strong understanding of networking concepts and troubleshooting internet connectivity issues.
Proficiency in managing Office 365 Admin Center and related tools.
Experience with Power Shell scripting for automating tasks in Office 365.
Knowledge of Share Point and One Drive configuration and support.
Understanding of Microsoft Teams for communication and collaboration.
Familiarity with Exchange Online, email routing, and troubleshooting.
Experience with Active Directory and Azure Active Directory integration with Office 365.
Troubleshooting and Support: Ability to diagnose and resolve issues with Office 365 applications quickly and effectively.
Security Management: Understanding of security best practices for Office 365 and Azure environments, including MFA and access management.
Backup and Recovery: Knowledge of data backup and recovery methods for Office 365 and associated applications.
Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Problem-Solving: Analytical mindset to identify, troubleshoot, and resolve technical issues efficiently.
Customer Service: A proactive approach to supporting end-users, ensuring their needs are met promptly.
Teamwork: Ability to collaborate with IT and other teams to ensure smooth operation of Office 365 services.
Time Management: Ability to prioritize and manage multiple tasks in a fast-paced environment.
We regret to inform you that this job opportunity is no longer available