Job Title: IT Service Manager Location: On-site at 142, Ikate Elegushi, Lekki-Epe Expressway, Lagos Employment Type: Full-time (On-site), six days a week with one day off Job Overview Fo Li Xx Hospitality is seeking a dedicated IT Service Manager to manage and support our technology infrastructure across all hospitality operations. The ideal candidate will ensure that our IT services meet the operational needs of our team and provide a seamless digital experience for guests. This role is critical for maintaining, optimizing, and troubleshooting IT systems that support daily operations, ensuring business continuity, and enhancing guest satisfaction. Key Responsibilities
Service Management: Ensure consistent, reliable IT service delivery across all
hospitality systems, including guest Wi-Fi, property management systems (PMS), and point-of-sale (POS) systems.
Incident Response: Act as the primary point of contact for IT-related issues,
managing incidents promptly to minimize downtime for staff and guests.
Performance Monitoring: Regularly review system performance, monitor for
potential issues, and proactively address them to prevent service disruptions.
Change & Release Management: Coordinate software updates, system
upgrades, and other IT changes to minimize impact on daily operations and guest experience.
User Support & Training: Provide technical support and training for staff to
ensure they can use technology systems effectively, improving productivity and guest interactions.
Documentation & Compliance: Maintain accurate records of IT assets,
incidents, and service changes. Ensure compliance with company policies and hospitality industry standards for data security and guest privacy.
Vendor Management: Collaborate with external vendors to ensure timely and
effective support for IT hardware and software, maintaining an efficient inventory of IT assets. Key Qualifications
Education: Bachelor’s degree in Information Technology, Computer Science, or
related field.
Experience: Minimum of 3-5 years in IT service management, preferably in a
hospitality, retail, or similar service-focused environment.
Certification: ITIL certification or equivalent is a plus. Knowledge of hospitality IT
systems like Opera (PMS) and MICROS (POS) is highly desirable. Skills & Attributes
Technical Proficiency: Strong understanding of network infrastructure, Wi-Fi
management, and hospitality-specific IT systems.
Problem-Solving: Excellent troubleshooting skills, with the ability to resolve
issues quickly and maintain service quality.
Communication: Clear and effective communication skills to work well with non-
technical staff and ensure all team members are confident with IT systems.
Customer-Focused: Demonstrated ability to prioritize service reliability and
quality to enhance the guest experience.
Project Management: Organized and able to handle multiple projects, from
system upgrades to incident responses, in a fast-paced environment. Benefits
Attractive Salary
HMO Coverage
13th-Month Bonus
How to Apply Interested candidates should walk in from the 6th of November or apply via this link. https://forms.gle/ja4m2i PHAk SXv D147 Job Type: Full-time Pay: ₦200,000.00 - ₦300,000.00 per month Ability to commute/relocate:
Lekki: Reliably commute or planning to relocate before starting work (Required)