The Head, Outsourcing oversees the delivery of HR Outsourcing operations and service delivery covering Halogen’s guard force and other outsourced roles. This covers workforce planning; recruitment and onboarding; employee services; employee engagement and related support to services to ensure high performance, employee engagement and retention levels, that would facilitate achievement of our client’s strategic objectives. The jobholder will manage clients and other strategic relationships for best business outcomes including portfolio retention and expansion, and provide technical support for sales and business development. Workforce Planning & Recruitment -Forecast staffing needs and requirements across locations and maintain a strong pipeline of operatives and other roles for activation -Design and implement effective recruitment and sourcing strategies for operatives nationwide -Lead recruitment of best fit cadets and facilitate sound, seamless onboarding and deployment of trained cadets -Articulate and drive a vibrant and compelling Employee Value Proposition for Halogen to attract and retain operatives and staff across board -Deploy appropriate strategies to address short-manning and minimize income loss and risks to the business and clients -Leverage analytics and metrics to generate insights for planning and decision making. Talent Management & Employee Engagement - Design and implement strategies, plans, policies to drive engagement and retention including performance management, rewards, learning and development, career management, employee communications etc. - Build a superior guarding workforce and ensure alignment with Halogen’s value and culture - Coordinate the delivery of efficient and responsive employee services to operatives to ensure positive employee experience and retention - Oversee and ensure the wellbeing of our operatives and related staff - Recommend and drive implementation of effective welfare and reward initiatives to improve engagement and retention - Develop engagement and career planning tools such as grade levels, career paths, league tables, etc, to engage, motivate, reward and retain operatives - Coordinate and liaise with Operations team and the Cadet Academy on the training and upskilling of Halogen operatives. Ensure cadets/operative possess the required skillset before deployment. HR Operations & Service Delivery - Manage HR operations and facilitate efficient, excellent service delivery - Develop supporting policies and processes; review and update as required - Drive process improvements and ensure sound practices across operations - Champion the adoption of best-fit systems and technologies for operational efficiency and enhanced service delivery - Monitor and ensure compliance with ISO requirements and standards - Manage the guards’ database and ensure readily available, accessible and up-to-date guards’ data and information including guarantors - Drive compliance with vetting protocols for the safety of clients and integrity of our operations - Manage a responsive helpdesk to promptly resolve complains and escalations; and maintain a communication platform for mass messaging. Business Support & Client Engagement - Provide HR subject matter expertise to support the business and operations - Provide related content and information to support business development and marketing efforts. - Build and manage client relationships for optimal performance; ensure client satisfaction and retention - Assist the operations and business development teams in the engagement of clients and prospects for best business outcomes - Support sales, business development and cross selling with strategic insights and client engagement - Support budgeting and business planning; and manage allocated budgets and resources optimally. Analytics & Reporting - Monitor and track key metrics across recruitment, deployment, exit, retention, short-manning etc. - Maintain reporting dashboards and provide period and ad-hoc reports -Generate strategic insights to support business decision making and proffer recommendations for improvement. Team Leadership & Management -Provide leadership, direction and managerial support to the HR operations team -Manage performance, facilitate development, coach and mentor subordinates -Drive the Performance management process for HR Operations team, ensure subordinates have SMART KRA/KPIs and are actively engaged in achieving their deliverables. Qualifications - Minimum of a Bachelor’s degree or equivalent in a related field - Related Master’s degree would be added advantage - Relevant HR professional certification e.g., CIPM, CIPD, SHRM, HRCI. Experience -Minimum of ten years’ HR experience including in-depth HR operations, outsourcing and service delivery experience; recruitment and management of large pools of employees; and the use of HRIS and related technologies. -Experience engaging clients and providing business development support. Competencies - Workforce Planning - Employment Law - Recruitment - HR Operations - Employee Relations - Employee Engagement - Talent Management Job Type: Full-time Expected Start Date: 02/12/2024