Job Opportunities in Nigeria
October 15, 2024
GRATITUDE INC.
Abuja
FULL TIME
Guest Service Assistant
Job Title: Guest Services Assistant
About Yellow Door Apartments
Yellow Door Apartments provides boutique hospitality experiences. Guided by our core values– guest-centricity, excellence, innovation, integrity, and teamwork—we aim to transform every guest's stay into a memorable encounter. We strive to exceed expectations with exceptional service, personalized attention, and progressive innovation. Our commitment to transparency, fairness, and ethical practices cultivates a trusting environment for both guests and team members. As we aspire to global recognition in boutique hospitality, we're looking for passionate individuals dedicated to crafting unique and unforgettable guest experiences.
Job Summary
We are seeking a motivated and personable individual to join our team as a Guest Service Assistant at Yellow Door Apartments. You will be responsible for providing excellent customer service, assisting with guest inquiries, managing check-ins and check-outs, and ensuring that guests have an exceptional experience during their stay. As the first point of contact for many of our guests, you will play a crucial role in representing our brand and upholding our high standards of hospitality.
Key Responsibilities:
For the role of Guest Services, we offer a competitive salary package between N110,000 monthly, commensurate with experience and skills. Detailed information about benefits will be provided during the interview process.
How to Apply:
Ready to leave a lasting impression on the world of hospitality? We encourage you to apply in a way that showcases your personality and skills.
We appreciate creativity and innovation. Don’t just tell us why you’re qualified for this position, show us why you could be an integral part of the Yellow Door experience!
Please note: Only shortlisted candidates will be contacted for further evaluation.
Job Type: Full-time
Pay: ₦100,000.00 - ₦110,000.00 per month
Application Question(s):
Experience:
About Yellow Door Apartments
Yellow Door Apartments provides boutique hospitality experiences. Guided by our core values– guest-centricity, excellence, innovation, integrity, and teamwork—we aim to transform every guest's stay into a memorable encounter. We strive to exceed expectations with exceptional service, personalized attention, and progressive innovation. Our commitment to transparency, fairness, and ethical practices cultivates a trusting environment for both guests and team members. As we aspire to global recognition in boutique hospitality, we're looking for passionate individuals dedicated to crafting unique and unforgettable guest experiences.
Job Summary
We are seeking a motivated and personable individual to join our team as a Guest Service Assistant at Yellow Door Apartments. You will be responsible for providing excellent customer service, assisting with guest inquiries, managing check-ins and check-outs, and ensuring that guests have an exceptional experience during their stay. As the first point of contact for many of our guests, you will play a crucial role in representing our brand and upholding our high standards of hospitality.
Key Responsibilities:
- Welcome and greet guests in a warm and friendly manner, ensuring a positive first impression.
- Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
- Address guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to enhance their stay.
- Coordinate with other departments, such as housekeeping and maintenance, to ensure guest needs are met seamlessly.
- Provide information about local attractions, events, and services, offering recommendations to enhance the guest experience.
- Handle guest reservations and special requests, ensuring personalized service is delivered.
- Maintain accurate and confidential guest records, complying with data protection regulations.
- Assist in maintaining the cleanliness and organization of the reception and common areas.
- Collaborate with the Guest Service Manager and other team members to continuously improve the quality of service.
- Stay informed about Yellow Door Apartments' services, promotions, and policies to provide accurate information to guests.
- Assist in handling emergencies and follow safety protocols to ensure the well-being of guests.
- Abuja resident preferred - no provisions for relocation.
- Exceptional interpersonal and communication skills, with a customer-first mindset.
- High attention to detail and ability to multitask in a fast-paced environment.
- Proficiency with computer systems, including Google Drive (Sheets, Docs, etc.) and property management software.
- Prior experience in guest services, hospitality, or a related field is preferred.
- Ability to handle stressful situations calmly and professionally.
- Flexibility to work weekends, evenings, and holidays as needed.
- Familiarity with local attractions and amenities is an added advantage.
For the role of Guest Services, we offer a competitive salary package between N110,000 monthly, commensurate with experience and skills. Detailed information about benefits will be provided during the interview process.
How to Apply:
Ready to leave a lasting impression on the world of hospitality? We encourage you to apply in a way that showcases your personality and skills.
- Attach your resumé/CV
- Write a brief cover letter. Describe an innovative idea you have for enhancing guest experiences.
- Finally, create a short video introduction of yourself (no longer than 90 seconds). We would love to see your passion for guest services come alive!
- Submit these three items via email to hr@yellowdoor.ng and cc ydmail0003@gmail.com
We appreciate creativity and innovation. Don’t just tell us why you’re qualified for this position, show us why you could be an integral part of the Yellow Door experience!
Please note: Only shortlisted candidates will be contacted for further evaluation.
Job Type: Full-time
Pay: ₦100,000.00 - ₦110,000.00 per month
Application Question(s):
- Have you sent your videos and application instructions to the email address?
Experience:
- Customers Service/ Guest Service officer: 3 years (Required)
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