Job Opportunities in Nigeria
September 14, 2024
The People Practice
Lagos
FULL TIME
Guest Service Manager
The People Practice - Our client, a Hospitality company, is recruiting to fill the position below:
Job Position: Guest Service Manager
Job Location: Lagos
Employment Type: Full-time
Job Description
Job Position: Guest Service Manager
Job Location: Lagos
Employment Type: Full-time
Job Description
- Our client in the Hospitality industry is looking to hire a Guest Services Manager who will be responsible for planning, directing, or coordinating activities of the of the serviced residence property.
- He/she is responsible for managing & training the team of Guest Service and making sure that the Guest Service offers a warm welcome, speedy and efficient check in and check out.
- Ensures that all guests are attended to at the Guest Service with warm welcome.
- Ensures that cash advance or cash received upon check out are handled properly by Guest Service Supervisor/Officer.
- Deals with complaints from customers and ensures that customers are appeased.
- Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.
- Management of Main master key control.
- Works within the allocated budget for the Guest Service Dept.
- Performs simple bookkeeping activities, such as balancing cash accounts when needed.
- Performs any other duties as required by the Guest Service or Management.
- Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment.
- Monitors record of room availability and guests' accounts using computers.
- Conduct regularly scheduled meetings of Guest Service staff.
- Maintain working relationship and communicating with all departments.
- Train, cross- trains and re-trains all front office staff.
- Evaluates the job performance of each Guest Service Employee.
- Minimum of a Diploma and at least 5 years of work experience in the Front Office/ Guest Service Department in a managerial capacity in the hospitality industry.
- Proven experience as a Guest Services Manager or similar role in the hospitality industry.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Knowledge of guest services best practices and current industry trends.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional in challenging situations.
- Ability to work independently and as part of a team.
We regret to inform you that this job opportunity is no longer available
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