August 28, 2024

SBS Bank

Invercargill

FULL TIME

Service Direct Consultant

Invercargill, New Zealand

req132

Applications close: 16/09/2024
With a rich history spanning over 150 years in Aotearoa New Zealand, SBS Bank is making a positive impact on Kiwis' lives by helping them find a place to call home. It's a powerful Purpose that drives us every single day! We truly believe that when people achieve their financial goals, their whānau and communities flourish as a result.
To help us with this, we are searching for Service Direct Consultant/s to join our Contact Centre team based in Invercargill.

What you'll be busy with:

Providing a warm welcome for all calling Members and assisting them with transaction processing, high-quality customer service and active promotion of products and services
Building collaborative working relationships with all customers and with other SBS team members

What you'll bring:

A passion for helping Kiwis achieve their financial goals.
An interest in the financial industry, and a desire to further your own skillset by attaining the NZ Certificate in Financial Services (Level 5) - We'll pay for your study!
Previous customer service experience is ideal as well as being comfortable working in a consistently evolving and changing environment.
You will be a keen digital advocate who is willing to learn.
Well-developed numeracy and literacy skills as well as a high level of accuracy and attention to detail.

It goes without saying that you will be a team player and most importantly you will align with our Values: Own It, Do What's Right, One Team, We're with you.

This role has flexible hours to cover our Contact Centre operating hours which are Monday to Friday 7.00am to 9.00pm, and weekends 10.00am to 4.00pm.
If you are looking for something to suit your current situation, we’d love to talk to you about this role. We can accommodate part- or full-time hours to suit your lifestyle.

About us:
We're on an exhilarating growth journey, and we need exceptional individuals who are ready to embrace our ambitious goals. We're seeking passionate trailblazers from all walks of life who are eager to shape the future of banking.
As a 100% NZ member-owned bank, we have the freedom to focus on creating real value for our Members (customers). With no shareholders to please, we can offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our Members and the regions we serve.
We foster an inclusive and innovative environment that thrives on challenging the status quo. We actively encourage our people to question conventions, push boundaries, and test our thinking. This mindset paves the way to successfully achieving our growth. When it comes to our culture, we're proud to say that we're more than just colleagues – we're a close-knit, caring, and inclusive whānau. We embrace diversity in all its forms and actively promote an environment where everyone feels valued, respected, and empowered. We invest in your development, well-being, and growth because we believe that when you thrive, we all succeed.
So, if you're ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, then come on board and join us! Together, we'll help Kiwis find a place to call home.

Apply now - Join the Bank with Heart and become part of our SBS Whānau