September 2, 2024

SBS Bank

Invercargill

FULL TIME

Service Manager

Invercargill, New Zealand

req135

Applications Close: 16/09/2024
With a rich history spanning over 150 years in Aotearoa New Zealand, SBS Bank is making a positive impact on Kiwis' lives by helping them find a place to call home. It's a powerful purpose that drives us every single day! We truly believe that when people achieve their financial goals, their whānau and communities flourish as a result.

To help us with this, we are searching for a Service Manager to join our Invercargill Branch team.

What you'll be busy with:
As part of the Invercargill Branch team, this role is responsible for the proactive leadership of a team that are focused on growth and profitability through using the CON2ECT/Heart to Heart Member Experience framework to proactively identify and understand member needs and to recommend additional suitable products or services that will benefit the member including referring on where appropriate. Your role will be key in ensuring members are matched with the right solutions to meet their financial needs across the full product suite.
The Service Manager has primary responsibility for leading, coaching and developing their team of Banking Consultants and is responsible for proactively growing the business through key relationships and business development.

What you'll bring:

Demonstrated sales and relationship building experience preferably within the financial services industry
Extensive exposure to customer service-related industry
Demonstrated team leadership and/or coaching experience
Computer literacy - ability to use MS Office tools
Knowledge of financial services products and processes
Excellent standard of communication and interpersonal skills
Strong organisational and self-management skills
Able to work in a team environment
Works well under pressure and in a high-volume workflow environment
Passionate about providing a superior level of member service
A high level of accuracy and attention to detail
Have or be prepared to gain NZ Certificate in finance (L5) within 6 months of commencing in the role.

Gel with our values, Own It, Do What’s Right, One Team and We’re with You.

This role is full time, working 37.5 hours a week, Monday to Friday.

About Us:
We're on an exhilarating growth journey, and we need exceptional individuals who are ready to embrace our ambitious goals. We're seeking passionate trailblazers from all walks of life who are eager to shape the future of banking.

As a 100% NZ Member-owned bank, we have the freedom to focus on creating real value for our Members (customers). With no shareholders to please, we can offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our Members and the regions we serve.

We foster an inclusive and innovative environment that thrives on challenging the status quo. We actively encourage our people to question conventions, push boundaries, and test our thinking. This mindset paves the way to successfully achieving our growth. When it comes to our culture, we're proud to say that we're more than just colleagues – we're a close-knit, caring, and inclusive whānau. We embrace diversity in all its forms and actively promote an environment where everyone feels valued, respected, and empowered. We invest in your development, well-being, and growth because we believe that when you thrive, we all succeed.

So, if you're ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, then come on board and join us! Together, we'll help Kiwis find a place to call home.

join the Bank with Heart and become part of our SBS whānau