Front Office Manager

August 7, 2024

Bay of Many Coves Resort

Picton

OTHER & FULL TIME

Want to live and work in paradise as a Front Office Manager?
How would you like your day to start as the sun rises over the Queen Charlotte Sounds, with the tranquil waterfront as your desk view?
It may be that you’ve been looking to use your proven professional experience in a new environment - and this seaside sea change can offer just that.
The Bay of Many Coves is a remote luxury lodge in Arthur’s Bay, a 30 minute water taxi ride up the Queen Charlotte Sound from Picton. We are looking for an exceptional and outgoing Front Office Manager to join our award winning team. This is a permanent, full-time position, for this live in role.
With an attractive remuneration package including accommodation, staff perks and a competitive salary, you will coordinate the day to day operations between front and back of house to help deliver an outstanding all round experience for our guests and deliver on their 5 star expectations. As part of the management team, you must have proven experience working in a management role in hospitality, and hold a duty manager certificate or be willing to obtain one. Your key responsibilities are to effectively manage your team and guest requirements as you act as a central source of information for guests, to ensure they receive the best possible service.
To be successful you will offer an exemplary standard of customer service, manage the front desk confidently to deal with enquires from guests as well as by email and phone call. You will be polite, confident, well presented and comfortable working in what can be a busy environment, with a maximum of 34 in house guests as well as casual guests coming to enjoy the resort and beautiful surroundings, requiring prioritisation and multitasking abilities. It is essential that you can have prior experience as a duty manager or similar management role, and be confident in leading your team and working as part of a wider management team.
You will be joining a small and highly engaged team, so it’s important you are a team player willing to pitch in. You will also be comfortable working and living in a remote location, happily taking advantage of the many outdoor activities at our doorstep including kayaking, swimming and hiking.
We are especially open to offering this opportunity to a couple with complementary skills, so we welcome your interest and conversation about your suitability as a team of two. To ensure we are able to offer you both the same days off, your partner will be required to work in a separate department. Other roles or skills that your partner could be of value to us in include but are not limited to Housekeeping, Front of House, Administration, HR and Chefs. You must have current working rights in New Zealand to apply.
Key Skills:
- Multitasking and prioritisation to ensure our guest needs are met to the expected 5* standard.
- Prior management experience is essential with a proven ability to manage people efficiently, as you will be liaising across multiple departments – Front of House, Kitchen, Housekeeping, Portering etc.
- Prior Hotel Reception/Guest Service experience is essential for this role.
- Duty Manager’s & current NZ first aid certificates (or willingness to obtain)
Staff Perks:
- Given the nature of our remote location, you will be expected to live on site. As such, accommodation is provided as part of your package.
- Bills are also included, with power, internet and laundry facilities at no extra fee.
- Subsidized water taxi costs to the mainland
- 50% discount on all food and beverage at the lodge
- Fantastic ‘down time’ opportunities, including access to staff kayaks, private walking tracks, and access to the Queen Charlotte Track.
Expression of interest can be sent to dm@bayofmanycoves.co.nz along with brief answers to the following questions:
- We are looking for candidates with a desire to work here long term, so please only apply if you have suitable work rights, and inform us of your plans, and why you would be suited to living in a remote environment?
- A little description of the most relevant experience you have that would fit the role available.
- When you could start working if you are successful?
The role is available with a flexible start date, but the position is available for the right candidate with an immediate start.
Job Types: Full-time, Permanent
Benefits:

Employee discount
Housing allowance

Schedule:

10 hour shift
8 hour shift
Afternoon shift
Day shift
Morning shift
On call
Public holidays
Rotating roster
Weekend availability

Supplementary Pay:

Tips

Application Question(s):

You must be willing to relocate for this position, and live on site in a remote location. We are located in the Queen Charlotte Sounds and are a 30 minute direct boat ride from Picton, the nearest town. There is no road access to the lodge, so suits someone who enjoys an outdoor lifestyle and living on the waters edge.

Experience: