Field Service Engineer

September 12, 2024

Thermo Fisher Scientific

Albany

FULL TIME

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description

Thermo Fisher Scientific are providing an opportunity for a driven, customer orientated Field Service Engineer to join our Auckland based team. In this role, you will be part of a strong close team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proven technical background.

Responsibilities:

Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution
Diagnose and solve problems, guiding customers through solutions and steps.
Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality.
Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution product improvement.
Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions.
Conduct regular feedback with customers to ensure their satisfaction and capture feedback for continuous improvement.
Assist in crafting and updating documentation, including installation guides and diagnostic procedures.
Provide training and mentorship to customers on the use and maintenance of our products.
Travel to customer sites as needed to perform installations, repairs, and upgrades.
Maintain accurate records of customer interactions, issues, and resolutions.

Requirements:

Tertiary education in Engineering Technology, or a related field.
Electrical Workers License and Registration
Ability to think analytically to diagnose and resolve technical issues.
Proficient in using remote desktop tools and customer relationship management (CRM) software.
Strong interpersonal skills, with the ability to effectively explain technical concepts to non-technical individuals.
Ability to work independently and collaboratively in a fast-paced environment.
Strong customer service orientation and a passion for delivering outstanding customer experiences.
Diligent with excellent interpersonal and time management skills.
Flexibility to travel and work outside regular business hours when required.
Valid driver's license and ability to operate company vehicles.