Customer Engagement Representative

September 9, 2024

Kāpiti Coast District Council

Paraparaumu

OTHER

Casual position

About the role

Are you looking for the flexibility of a casual role in Customer Engagement?
We are looking for an enthusiastic and experienced Customer Engagement Representative who has what it takes to succeed in a dynamic and challenging role. As a valued member of the Customer Engagement team, you will provide exceptional front line customer service and a range of integral support services for the Council which enable delivery of consistent, high quality customer services across the organisation.

Skills and Experience

Experience working in a customer engagement and administration focused environment. Responsibility for managing digital customer channels is preferred but not essential.

Demonstrated high level of computer and digital/social media literacy, and an understanding of trends in digital customer engagement.
Committed to excellent customer service, providing the right advise and ensuring great outcomes for our customers.
Proven capability to develop and maintain relationships with a range of key stakeholders.
Demonstrated attention to detail.
High level knowledge of common software packages and ability to learn new systems and processes.
Ability to be flexible with working days and hours.

Please find the Job Description [PDF 192 KB]

About us

Beautiful beaches and a short journey to or from Wellington make the Kāpiti Coast a great place to live and work. Working for the Kāpiti Coast District Council means being part of a caring, dynamic and effective customer-focused team who makes a positive difference in the community we serve.
Enquiries about this position should be directed to Karmin Dent, Team Leader Customer Experience on 04 296 4700 or free phone 0800 486 486 or email: [email protected]

How to apply

The preferred candidate will be required to undergo the usual pre-employment checks, including drug and alcohol screening, criminal history, and credit checks. Please note you must be eligible to work in New Zealand.

Before you apply, please ensure that you have the following documentation ready: your cover letter, CV, a copy of your work visa (if applicable) and Drivers Licence.