Job Opportunities in Malaysia

• JOB SCOPE

As a veterinary assistant, you are required to:
General Tasks

• Always be in position and prepared to work by the start of each scheduled shift.
• Ensure accurate personal time records are made via the practice management software system.
• Be aware of cleanliness of clinic and grounds. Routinely pick up trash or faeces from the parking lot, sidewalks, or entryways.
• Maintain a professional appearance while at work, including clean and pressed uniforms or clothes. Change clothes daily as necessary to look professional and avoid carrying odours.
• Smile and maintain an even, friendly demeanour while on the job.
• Perform job tasks efficiently without rushing.
• Promote a positive attitude among staff.
• Handle stress and pressure with poise and tact.
• Be willing and available to stay late or through breaks, when needed, to assist with emergency or critical-care patients.
• Show respect for clients, team members, and animals (alive or deceased) at all times.
• Support what fellow staff members have said to clients.
• Have the physical strength and ability to stand for an entire shift when needed and be able to lift pets and objects weighing up to 25 kg without assistance. Assist in lifting patients weighing more than 25kg.
• Maintain a list of tasks and engage in productive work during slow periods.
• Assist other employees as needed. Avoid waiting for co-workers to ask for assistance.
• Stock hospital supplies and pharmaceutical, pet-food, and over-the-counter products.
• Ensure that medical supplies are always available. Add new items to the list of depleted supplies.
• Regularly check for outdated supplies. Remove and replace them as directed by the office manager.
• Assist in hiring new assistants by advising candidates of openings, offering them applications, working with them to help evaluate their personalities and skill levels, and providing your opinion to the hiring manager.
• Participate in your performance appraisal, and as requested, in those of others.
• Participate in all staff and training meetings.
• Maintain constant vigilance regarding open doorways that could allow pets to escape from the facility.
• Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services.
• Be prepared to handle any pet or facility emergency that may arise, including dog or cat fights, choking or strangulating animals, and facility fire or weather-related emergencies. Follow contingency plans.
• Follow established closing procedures to ensure the security of patients, staff, data, revenue, inventory, and the facility.
• Always employ proper use of personal protective gear when handling medical or biological waste.
• Participate in daily housekeeping or facility maintenance activities as directed.

Front-Office Tasks

• Know phone functions, including hold, intercom, transfer, forward, and three-way calling.
• Answer the phone by the third ring when receptionists are preoccupied or unavailable.
• Assist receptionists in keeping the facility’s reception area and room(s) clean and tidy. Replace older issues of magazines with current ones, placed neatly in holders or on tables.
• When assisting at the reception desk, know names of clients and patients that are scheduled to arrive before they appear.
• Access client information within the practice-management software system. Enter and retrieve client and patient data in the computer.
• Assist receptionists with clients’ payments and provide clients with receipts that detail their transactions.

Client-Interaction Tasks
Patient-Admittance Tasks

• Cordially greet incoming clients and patients, addressing each by name.
• Check clients in. Update clients’ or patients’ records as needed.
• Use clients’ and patients’ names during conversations.
• Inform clients of recommended services for their pets and obedience training or special health care programs offered by the practice.
• Explain delays that affect clients. Ensure the comfort of clients and patients during their waits. Offer refreshments to clients or water to patients in need (when medically appropriate). Reschedule appointments as needed.
• Call for waiting clients using pets’ names and clients’ last names. Lead them to exam rooms.
• Transfer incoming patients to appropriate wards and ensure the comfort of clients and patients. Identify patients with cage cards and/or neck bands. Add patients to each day’s census, procedure list, or surgery schedule.
• Assist clients with unruly or unrestrained pets. When assisting receptionists, ensure that all dogs are leashed immediately after arrival and that cats and smaller pets are caged. Isolate aggressive pets. Request assistance if needed.

Pet-Identification Tasks

• Assist clients in registering pet-identification information in the practice’s computer system and in the appropriate national database.

Patient-Discharge Tasks

• Coordinate patient transfers with front desk, kennel and/or veterinarians.
• Accurately invoice clients from charges on travel or circle sheets or medical records.
• Receive and record client payments.
• Discharge patients. Instruct clients on the care of patients at home, timing of recheck appointments, and potential adverse effects of surgeries, procedures, or medications.
• Assist grieving clients and comfort them. Be familiar with the grieving process. Always be sensitive to background chatter or conversations that could exacerbate the anxieties and grief clients experience during euthanasias or deaths of their pets.
• Provide clients with memorials of their dead-on-arrival, died-during-hospitalization, or euthanized pets, (e.g., locks of hair, paw prints, or paw molds). Return collars, leashes, and other accessories.
• Handle angry or grieving clients in a calm, reassuring manner. Escort complaining or angry clients from the reception area to a separate, closed room where their complaints may be heard privately. When necessary, enlist a doctor or the hospital administrator to resolve the complaint.
• Assist clients transport their pets to and from vehicles if needed.

Medical-Record Management Tasks

• Understand the medical-record filing system.
• Locate medical files for hospitalized, surgical, or incoming patients.
• Check on the immunizations or reminder status of arriving pets.
• Properly use bins or slots assigned to doctors, staff, pharmacy, lab, and callbacks.
• For patients being admitted to the facility, attach cage cards, and completed client forms to the travel sheet.
• Understand and use special record notations, including male, female, aggressive, caution, no credit/charging, and/or inactive.
• Record doctors’ and technicians’ notes in patients’ computer records or on paper records.
• Make notes in patients’ files of relevant phone or in-person conversations with clients and place your initials after such entries.
• Verify and/or witness clients’ statements regarding procedures, including euthanasias.
• Check files for completeness of notes, charges, callbacks, and reminders before refiling. Ensure that records include current laboratory tests, procedure results, current patients’ weights, immunizations, diagnoses, and treatments.
• Accurately file all paper medical records.

Exam-Room Tasks

• Possess sufficient strength and assertiveness to effectively restrain patients and ensure the safety of clients and personnel.
• Clean and straighten exam rooms to prepare for incoming patients. Spray disinfectant on exam tables, wipe them clean, and dry them. Remove sources of offensive odors, empty trash if necessary. Check floors, walls, doors, and counters, and sweep or clean them as needed to remove hair, body fluids, and dirt.
• Perform nail trims.
• Assist with routine exam-room procedures, such as venipunctures, skin scrapings, fine-needle aspirates, corneal stains, and ear treatments.
• Take photographs or videos of patients’ conditions and lesions as directed by veterinarians.
• Record doctors’ findings during medical examinations.
• Keep exam rooms stocked with syringes, needles, bandage materials, and prepackaged dispensable products. Regularly restock exam rooms or pharmacy refrigerators with vaccines.

Nursing-Care Tasks
Basic and Environmental Tasks

• Prioritize tasks to maximize clients’ satisfaction and patients’ health.
• Keep controlled drugs secured to meet Drug Enforcement Agency and state board specifications.
• All medications and diets prescribed by a doctor will be verified by two staff members and initialed prior to distribution to client.
• Track, use, and/or store comfort items brought by clients for hospitalized patients.
• Wash, dry, and store patients’ bedding and the practice’s towels. Maintain bedding in good repair.
• Provide occupants with clean, soft bedding.
• Clean cages when they are soiled, and scoop or change litter boxes as needed.
• Maximize patients’ comfort with a gentle and reassuring manner. Understand that actions that would constitute animal cruelty under state or local laws or the practice’s policies will be grounds for immediate reprimand and/or termination.
• Be familiar with and adopt common Fear Free practices in keeping with clinic policies.
• Monitor patients for vomit, blood, urine, and feces in the cage, and clean patients and cages as needed. Save debris if unsure whether it should be examined. Note unexpected incidents on cage cards or charts.
• Monitor patients’ behaviors and note potentially aggressive behaviors. Use caution when handling aggressive or potentially aggressive pets. Request assistance when needed.
• Monitor changes in patients’ conditions. Alert doctors or technicians to significant changes.
• Follow isolation procedures. Prevent contact between contagious animals and others. Using the designated products and dilutions for disinfectants, properly disinfect your shoes, hands, and clothing before leaving isolation areas.
• Ensure that the pets are always under your control.
• Prepare meals and feed animals. Note appetite on cage cards or patient records.
• Assess hospitalized patients’ temperatures, pulse rates, respiratory rates, and respiratory qualities, and record data in appropriate records.
• Clip hair in a manner that minimizes clipper burn. Maintain clean clipper blades and lubricate them on a regular basis.
• Complete and update cage cards. Use warning stickers and notations on cage cards and records as appropriate.
• Prior to discharge, remove patients’ catheters, clean patients so that no body fluids are detectable, and bathe and/or groom patients prior to transferring them to clients.
• Disinfect cages as soon as possible after patients are removed from them.

Patient-Treatment Tasks

• Understand the mechanics and application of basic standards of asepsis.
• Maintain IV catheters so fluids flow freely; flush and clean as needed.
• Administer oral medications and note in charts.
• Assist in the application of wound dressings and treatments.
• Monitor, adjust, and maintain IV infusion pumps.
• Trim nails without causing bleeding.
• Clip hair in a manner that minimizes clipper burn. Maintain clean clipper blades and lubricate them on a regular basis.
• Understand how to stop bleeding by using styptic pencils, powder, or other means.
• Deflea patients with flea combs, flea sprays, spot-on topicals, baths, dips, or appropriate medication.
• Detick patients using proper instruments or techniques.
• Assist kennel staff in medicating and treating boarders.

Technical Tasks
General Technical Tasks

• Restrain pets in a manner that allows necessary work to be performed, minimizes patient stress, and ensures their safety and that of other people.
• Safely and effectively apply and use restraint devices, including muzzles, towels, gloves, and cat bags.
• Collect urine and fecal samples. Use fecal loops for stool collection as needed.
• Maintain test kits under proper environmental conditions.
• Understand the paperwork and procedures of outside laboratories used by the practice.
• Assist with euthanasia procedures. Hold off veins and release pressure at the appropriate times.

Emergency-Care Tasks

• Control bleeding using pressure bandages and tourniquets.

Surgical-Assistance Tasks

• Know the names of instruments and where they are stored.
• Prepare the surgery suite(s) for incoming patients.
• Understand aseptic principles and apply them to surgical patients, instruments, equipment, and rooms.
• Bring surgical patients to the surgical prep area. Ensure that you have the correct patients by checking cage cards, affixed identifications, and patients’ markings and records.
• Check surgery schedules and patients’ records to determine procedures to be performed.
• Assist veterinary technicians in administering preoperative medications.
• Attach cardiac and respiratory monitors, pulse oximeters, or ECG monitors to anesthetized patients.
• Properly position and align patients for surgery.
• Use circulating water baths and/or hot-water bottles to maintain the body temperatures of surgical and dental patients.
• Properly scrub hands and arms for surgical cleanliness, and
• Assist surgeons with aseptic gowning and gloving.

Surgical Cleaning Tasks

• Clean operating rooms and equipment after use.
• Clean floors and counters in surgical prep and recovery areas, treatment rooms, and wards after use and as needed.
• Wash, sterilize, and store endotracheal tubes using techniques that prevent the spread of disease.
• Dispose of used needles and syringes and other sharp objects as set forth by the practice’s policy and OSHA standards.
• Clean surgical instruments by hand and/or ultrasonic cleaner.

*This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.
Job Types: Full-time, Temporary
Contract length: 12 months
Pay: RM1,500.00 - RM1,800.00 per month
Benefits:

• Opportunities for promotion

Schedule:

• Fixed shift
• Weekend jobs

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Seremban 2: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Able to stay a little while after hours to assist with emergencies if needed be?

Experience:

• pet handling: 1 year (Preferred)

Language:

• English, Malay, Tamil, Mandarin, Cantonese, Hokkien (Preferred)

Expected Start Date: 12/01/2024