Job Opportunities in Malaysia

October 21, 2024

Singtel

Melaka

Market Intelligence Officer

Market Intelligence Officer

Date: 21 Oct 2024
Location: Melaka, Malaysia
Company: Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

Be a part of something BIG!
We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Make an Impact by:
  • Follow script to execute telephone interviews/ survey with customers for mobile, broadband and TV products.
  • Take detail remarks during the interview and recording them on a template.
  • Transfer recorded data onto a cloud based research platform.
  • Forward customer complaints to research Manager/research associate.


Skills for Success:
  • At least Diploma in Business Admin or relevant course.
  • Preferably with at least one year working experience in customer service or contact centre.
  • Entry level applicant are also encouraged to apply.
  • Customer oriented with good interpersonal and good communication skills in English.
  • Able to identify customer's needs through conversation.
  • Ability to learn quickly and work in a fast-paced environment.
  • Computer literacy in MS Office.
  • Self starter, and willingness to learn new things.


Rewards that Go Beyond:
  • Full suite of health and wellness benefits.
  • Ongoing training and development programs.
  • Internal mobility opportunities.


Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

Your Career Growth Starts Here. Apply Now!

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