Job Opportunities in Malaysia
November 5, 2024
People Pathfinders Sdn Bhd
Bayan Lepas
FULL TIME & OTHER
Lead Agent - Air Export, Customer Service
The Company
Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.
Reporting to the Air Export Supervisor and Manager, the Lead Agent - Air Export Customer Service will be based in Penang.
The Lead Agent, Air Export Customer Service will be responsible:
Job Types: Full-time, Permanent
Pay: RM2,200.00 - RM3,000.00 per month
Benefits:
Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.
Reporting to the Air Export Supervisor and Manager, the Lead Agent - Air Export Customer Service will be based in Penang.
The Lead Agent, Air Export Customer Service will be responsible:
- Ensure accurate and timely freight process flow and data entry into the operating system.
- Meeting customer service standards and interact in arranging their international import shipments
- To comply to all regulations and procedure at all times.
- Ensure to follow all customers standard operating procedures as per the DLSOP.
- · Understanding the department process flow and constantly looking for areas of improved efficiency.
- Monitor shipment reports to ensure customer satisfaction
- Build and maintain strong relationship with customers.
- Overseas communications
- Daily review Stat 1, operational reports and updating event codes with the team
- Audit files and work on a team on meeting KPI Standards and Operating Process Standards.
- Assist the manager and supervisor in responding to request.
- Participate in the transition of new business/ update to existing business
- Assist in retention calls and complete customer reviews to document in the CRS.
- To promote productivity tools (e.g., using edoc and edoc treeview, export database and process management)
- Open to implementing new system changes and enhancements.
- Be involved and suggest system/process improvements.
- 2 years of industry specific qualification (country specific)
- Hazardous Materials Certification (preferred)
- Good market and product knowledge.
- Effective interpersonal skills and communication skills.
- Pro-active and Strong Organizational Skills
- Fluent in English.
Job Types: Full-time, Permanent
Pay: RM2,200.00 - RM3,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
- Monday to Friday
- Bachelor's (Preferred)
- Air Freight: 2 years (Preferred)
- Export: 2 years (Preferred)
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