Job Opportunities in Malaysia
November 4, 2024
Agensi Pekerjaan Career Horizons
George Town
FULL TIME & CONTRACT
HR Contact Centre ( Fresh grad are welcome !! )
Company Overview
A well-established manufacturing MNC that is a strong player in its industry and has a strong presence globally.
The New Roles :
If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to huicheng.heng@careerhorizons.com.my. Due to overwhelming responses, we will only be able to contact shortlisted candidates.
Job Ref: 20241104/087
Consultant: Hui Cheng Heng
Registration No: 201901037350 (1346680-W)
EA Licence No: JTKSM 949A
Job Types: Full-time, Contract
Pay: RM3,000.00 - RM5,000.00 per month
Benefits:
A well-established manufacturing MNC that is a strong player in its industry and has a strong presence globally.
The New Roles :
- Receive all initial HR calls/web/email/instant message inquiries regionally and provide basic customer service for multiple clients.
- Ensures employee/ manager inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct basic research, process transactions (on systems to which Tier 1 has access, with appropriate authentication and within security and data management guidelines), and answer questions (including FAQs) using the Knowledgebase.
- Escalate issues that cannot be answered using the Knowledgebase through the case management to Tier 2 – Site Ops or 3rd Party Administration Service Providers
- Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
- Attend mandatory training sessions to stay updated on HR policies and procedures
- Attend internal team meeting across the different time zones.
- Utilizing software, databases, scripts, and tools appropriately
- Customer service oriented. Good listening skill.
- Excellent verbal and written communication skills
- Able to multitask and ale to learn under pressure
- End User navigation of technology/tools, e.g. Talent Connect, SAP, My HR, Service Now
- Experience writing training documents and SOPs
If you’re interested in this role, click ‘apply now’ to submit your resume (in MS Word format) to huicheng.heng@careerhorizons.com.my. Due to overwhelming responses, we will only be able to contact shortlisted candidates.
Job Ref: 20241104/087
Consultant: Hui Cheng Heng
Registration No: 201901037350 (1346680-W)
EA Licence No: JTKSM 949A
Job Types: Full-time, Contract
Pay: RM3,000.00 - RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
- Monday to Friday
- 13th month salary
- Performance bonus
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