Job Opportunities in Malaysia
November 6, 2024
Xtend Services Sdn. Bhd.
Kuala Lumpur
FULL TIME
Call Centre Supervisor
Requirements:
Annual leave
Overtime claim
EPF, SOCSO
Working in the office
Free parking
Job Type: Full-time
Pay: RM2,300.00 - RM2,500.00 per month
Schedule:
- Diploma holder in Management or training in team leading is a plus.
- Proven work experience as a call centre/customer service team leader or supervisor.
- Excellent communication and leadership skills.
- A patient, responsible, discipline and empathetic attitude.
- Strong time management and organizational skills.
- Adaptability and flexibility.
- Comfortable working in fast-paced environments and independent.
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy.
- Supervise and monitor a team of call centre agent.
- Oversee day-to-day operation.
- Coaches team members and assists call centre operators to resolve problems and customer inquiries.
- To perform task/projects/assignments or any other work given by The Management/ immediate superior as and when required.
- Coordinate with technician on the testing of alarm & CCTV system.
- Respond to any email or telephone inquiries in a professional manner.
- Carry out administrative tasks such as data input, processing information, develops rosters and manages staff numbers to meet work flows.
Annual leave
Overtime claim
EPF, SOCSO
Working in the office
Free parking
Job Type: Full-time
Pay: RM2,300.00 - RM2,500.00 per month
Schedule:
- Monday to Friday
- Diploma/Advanced Diploma (Preferred)
- Team Leader/Supervisor: 1 year (Preferred)
- English (Preferred)
- Bahasa (Preferred)
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