Scope and General Purpose: To manage the operational of the property in such a manner that customer’s satisfaction and budgeted profit margins are achieved and that a good company image is projected, thus ensuring continued growth. Main Duties:
To ensure the efficient management of all departments.
To ensure that each department contributes the agreed budgeted profits
To review and analyze monthly results, highlight problem areas and take appropriate action to rectify poor performance.
To ensure that all financial targets are being achieved, e.g. through purchase discounts, debt collection, etc.
To compile and agree meaningful, achievable budgets through accurate research and application of in-depth knowledge of the industry
To provide effective leadership through professional management and encouragement of subordinates.
To stay "close to the customer" and maintain effective communication with him at all times through a planned programme of formal meetings and entertainment.
To ensure that complaints or problems are actioned without delay and that effective follow-up action takes place to avoid a recurrence.
To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained.
To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being effected.
To carry out monthly performance reviews, coach and direct activities to achieve desired performance.
To draw up, in conjunction with the Group HR Manager, meaningful succession and career plans for all management staff.
To monitor progress of agreed succession and career plans and ensure that these are adhered to.
To ensure that department managers are conducting regular performance appraisals and drawing up appropriate action and developmental training plans for their subordinate managers, using job descriptions as a guide.
To ensure that the company's objective relating to labour turnover is achieved or improved
To ensure that subordinates are totally conversant with and practising good industrial relations procedures.
To ensure that subordinates are totally conversant with and implementing all company policies and procedures.
To make recommendations for salary increases for subordinate staff, basing these recommendations on objective performance reviews and market-related equivalent positions.
To ensure that the company's training objectives are achieved.
To attend all company social and promotional functions, maintaining a high profile with current and prospective clients.
To be aware of current trends in the industry and make suggestions how these could be implemented for the benefit of the company.
To attend meetings and training courses as required and continually strive for the improvement of won professional skills.
To liaise and work closely with sales executives to ensure that realistic, achievable proposals are submitted.
To maintain effective working relationships with line and staff functions to ensure the efficient opening of new contracts.
Requirements:
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management, Human Resource Management, Marketing, Hospitality/Tourism/Hotel Management or equivalent.
At least 10 year(s) of working experience in Management Roles.
Preferably specializing in Hotel Management/Tourism Services or equivalent.
Job Types: Full-time, Contract
Contract length: 24 months
Pay: RM10,000.00 - RM15,000.00 per month