Job Opportunities in Malaysia
September 13, 2024
HABIB Group
Kota Bharu
OTHER & FULL TIME
Front Office Assistant - Jewels Hotel
JOB SUMMARY
Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps the guest complete registration cards and then assign rooms, accommodating special requests whenever possible.
RESPONSIBILITIES
Pay: RM1,500.00 - RM1,600.00 per month
Education:
Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps the guest complete registration cards and then assign rooms, accommodating special requests whenever possible.
RESPONSIBILITIES
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assist in pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available and room rates
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location, types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- File room keys (only for manual room key hotels)
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts and raising paid outs.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's and etc.
- Uses proper mail, package, message handling procedures and record details in the log book.
- Advise guest of any messages, mail, faxes, etc. received for them.
- Inform guest of the breakfast time and room key procedures.
- Communicate services and amenities of the hotel to guests.
- Direct, escort guest and transport their luggage to the room.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Reports any unusual occurrences or requests to the Duty Officer
- Knows all safety and emergency procedures and aware of accident prevention policies.
- Maintains the cleanliness and neatness of the reception area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Pay: RM1,500.00 - RM1,600.00 per month
Education:
- STM/STPM (Preferred)
- Front desk: 1 year (Preferred)
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