Job Opportunities in Malaysia


September 13, 2024

HABIB Group

Kota Bharu

OTHER & FULL TIME


Front Office Assistant - Jewels Hotel

JOB SUMMARY
Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps the guest complete registration cards and then assign rooms, accommodating special requests whenever possible.
RESPONSIBILITIES
  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assist in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available and room rates
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location, types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • File room keys (only for manual room key hotels)
  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts and raising paid outs.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's and etc.
  • Uses proper mail, package, message handling procedures and record details in the log book.
  • Advise guest of any messages, mail, faxes, etc. received for them.
  • Inform guest of the breakfast time and room key procedures.
  • Communicate services and amenities of the hotel to guests.
  • Direct, escort guest and transport their luggage to the room.
  • Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  • Attends department meetings.
  • Reports any unusual occurrences or requests to the Duty Officer
  • Knows all safety and emergency procedures and aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the reception area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Job Types: Full-time, Permanent
Pay: RM1,500.00 - RM1,600.00 per month
Education:
  • STM/STPM (Preferred)
Experience:
  • Front desk: 1 year (Preferred)

Latest Job Opportunities


October 23, 2024

Kopi Kenangan Sdn Bhd
Partime Barista - Maha Tower, Langkawi & Jetty Point, Langkawi

Kuah

PART TIME

View Details

October 23, 2024

STMicroelectronics
Intern HR (L&D)

Muar

INTERN

View Details

October 23, 2024

STMicroelectronics
Intern for Automation

Muar

INTERN

View Details

October 23, 2024

STMicroelectronics
NPI Assembly Intern

Muar

INTERN

View Details

October 23, 2024

STMicroelectronics
INTERN QFP TEST

Muar

INTERN

View Details

October 23, 2024

STMicroelectronics
Intern NPI

Muar

INTERN

View Details

Similar Jobs


September 14, 2024

Marriott International, Inc
Assistant Front Office Manager

Kuala Lumpur

FULL TIME

View Details

September 14, 2024

Marriott International, Inc
AsstMgr-Front Desk

Kuala Lumpur

View Details

September 11, 2024

GROMEX GRAPHIC (M) SDN BHD
FRONT COUNTER CUSTOMER SERVICE

Alor Setar

FULL TIME & CONTRACT

View Details

September 13, 2024

Hotel Granada Johor Bahru
Front Office Supervisor

Nusajaya

FULL TIME

View Details

September 13, 2024

SEEDS HOTEL PUTRAJAYA
FRONT OFFICE HOTEL

Putrajaya

FULL TIME

View Details

September 15, 2024

Japan Fabric Sdn Bhd
Customer Service / Front Desk ( Jln P Ramlee) -RM2500-Rm3600 | office hour

Kuala Lumpur

FULL TIME

View Details

New Jobs from This Company


September 18, 2024

HABIB Group
Customer Service Advisor - Ar Rahnu Express Plaza Angsana mall

Tampoi

FULL TIME & OTHER

View Details