Front Office Assistant is responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and interact with visitors. They are the first point of contact for guests and customers.
Greet and welcome guests as soon as they arrive at the Hotel
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Responding to requests for help and information
Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
Preparing room bills and ensuring prompt payments
Checking guests out, taking payments and returning deposits
Requirements and skills
Proven work experience as a Front Office Assistant or similar role
Proficiency in Microsoft Office Suite
Professional attitude and appearance
Solid written and verbal communication skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
Job Type: Full-time Pay: RM1,500.00 - RM2,000.00 per month Benefits:
Free parking
Health insurance
Maternity leave
Meal provided
Opportunities for promotion
Professional development
Schedule:
Holidays
Rotational shift
Weekend jobs
Supplemental Pay:
Overtime pay
Ability to commute/relocate:
Cameron Highlands: Reliably commute or planning to relocate before starting work (Required)