Job Opportunities in Malaysia
October 11, 2024
MATRIX COUNTRY CLUB SDN BHD
Seremban
FULL TIME
EXECUTIVE, SPORT RECREATION & GUEST RELATIONS
- To ensure exceptional service is provided to members and guests, addressing inquiries, requests, and concerns promptly and courteously.
- To implement members and guest relations strategies and procedures to enhance guest satisfaction and loyalty.
- Handled escalated members and guests’ issues and complaints, working towards effective resolutions while maintaining position guest relationships.
- To conduct regular training and coaching sessions to all the Sport Recreation & Guest Relations team members for continuous improvement on service delivery.
- Organize and execute recreation events and activities for our members and guests.
- To guide, mentor, and motivate teams to ensure maximum revenue is attained to meet forecasted and budgeted figures.
- Work with event coordinators to define project timelines and execute events efficiently.
- Ensure health, safety, cleanliness, and maintenance of all sports & recreation equipment and facilities meet management standards.
- Organize and execute for all sports events and programs, set up competition leagues, and manage registrations process.
- Establish event schedules and identify necessary resources required for execution.
- Collaborate with established influencers for collaboration on sports/recreation events.
- To assist superior to negotiate agreements with vendors and sponsors as needed.
- Communicate with broadcasters and members of the press with approval from Head of Hospitality.
- Manage and maintain guest relations systems, ensuring smooth and efficient operations.
- Drive the team to uphold the maintenance of all facilities, promptly reporting any defective equipment to facilities maintenance for rectification.
- Ensure the team upholds safety and security standards, monitoring for potential negligence that may jeopardize stakeholder safety and security.
- Report all potential safety issues, threats, and relevant concerns promptly to ensure a safe and secure environment for all stakeholders.
- Maintain databases for each activity & event to perform report analysis.
- Generate and analyze guest relations reports, including booking trends, guest satisfaction scores, and revenue performance.
- Update and inform Management of new trends periodically.
- Cultivate good relationships with government agencies for events/collaborations.
- Acquire member and guest satisfaction surveys and take appropriate actions to maximize satisfaction.
- To perform any additional functions in other sections where appropriate or any task as directed by the Management.
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Flexible schedule
- Free parking
- Gym membership
- Health insurance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift
- Yearly bonus
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