Job Opportunities in Malaysia
October 11, 2024
MATRIX COUNTRY CLUB SDN BHD
Seremban
FULL TIME
OFFICER, SPORT RECREATION & GUEST RELATIONS
- Extend a warm and gracious welcome to members and guests upon arrival, providing personalized assistance and guidance to achieve performance targets and deliver excellence in service.
- Ensure exceptional service is provided to members and guests, addressing inquiries, requests, and concerns promptly and courteously.
- Serve as a knowledgeable resource about club facilities, services, activities, and amenities, offering tailored recommendations to enhance the guest experience.
- Act as a liaison between members, guests, and club departments, coordinating reservations, special requests, and inquiries with efficiency and professionalism.
- Proactively engage with members and guests to anticipate their needs, address any concerns, and ensure their comfort and satisfaction.
- Assist in organizing and promoting club events, activities, and special occasions, contributing to the vibrant social atmosphere of the club.
- Collaborate with the membership team to onboard new members, facilitating introductions, orientation, and personalized experiences.
- Execute a comprehensive calendar of sports and recreational activities, events, and programs.
- Provide guidance, instruction, and supervision to participants during sport activities, ensuring adherence to safety protocols, rules, and regulations.
- Collaborate with instructors, coaches, and external vendors to ensure the successful implementation and execution of sports and recreational initiatives.
- Actively engage with members to solicit feedback, assess interests, and identify opportunities for new sports and recreational activities and events.
- Responsible for maintenance, cleanliness, and safety issues on the sport recreation facilities, prayer room, kids' room, etc.
- Handle escalated guest issues and complaints, working towards effective resolutions while maintaining positive guest relationships.
- Maintain up-to-date knowledge of all products offered by each outlet and hotel, as well as staying informed about upcoming events and activities to effectively promote them to our valued members and guests.
- Act as an ambassador for the club, upholding its image, branding, and positioning it as a high-prestige establishment.
- Promote and drive the sale of open memberships to all patrons who visit the club, especially to members' guests.
- Practice be spoke services whenever possible to capitalize on opportunities to sell memberships and event space.
- Promote club operators such as food & beverage outlets, banquets, spa services, and bowling, supporting them as tenants.
- Observe and report any safety and security issues, as well as defects in facilities that require repairs and maintenance, following up to ensure action is taken.
- Maintain accurate records of member and guest interactions, feedback, and preferences, leveraging this information to enhance future interactions and service delivery.
- Maintain databases such as records of programs, attendance for each activity & event, feedback to perform report analysis, and evaluate program effectiveness to inform future planning.
- Promote sports and recreational programs through various channels, including club newsletters, social media, and community outreach.
- Assist in creating new promotion packages.
- To perform any additional functions in other sections where appropriate or any task as directed by the Management.
Pay: RM2,500.00 - RM2,800.00 per month
Benefits:
- Flexible schedule
- Free parking
- Gym membership
- Health insurance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Weekend jobs
- Yearly bonus
Latest Job Opportunities
November 7, 2024
KZ TRENDY SDN BHD
Full Time & Part Time Live Host TikTok & Shopee
Ipoh
PART TIME & CONTRACT & OTHER & FULL TIME
View DetailsNovember 7, 2024
A-Asign Corporation Sdn Bhd
Call Centre Executive
Ipoh
FULL TIME & OTHER
View DetailsNovember 7, 2024
Casuarina @ Kuala Kangsar
Operations Manager
Kuala Kangsar
FULL TIME & CONTRACT
View DetailsSimilar Jobs
November 1, 2024
Syazna World
Intern Sport Recreation (Melaka)-Elaun Diberikan
Melaka
INTERN
View DetailsOctober 15, 2024
Al-Ikhsan Sports Sdn Bhd
SALES CONSULTANT/PROMOTER - AL-IKHSAN SPORTS JASIN MELAKA (AJM)
Jasin
OTHER
View DetailsNew Jobs from This Company
October 11, 2024
MATRIX COUNTRY CLUB SDN BHD
EXECUTIVE, SPORT RECREATION & GUEST RELATIONS
Seremban
FULL TIME
View Details