Job Opportunities in Malaysia


September 19, 2024

FOREST CITY GOLF RESORT

Gelang Patah

FULL TIME


Duty Manager

Duties and Responsibilities:
  • Manage daily operations, ensuring the quality, standards and meeting the expectations of the customers.
  • Handle complaints, settle disputes and resolve grievances and conflicts, or otherwise negotiate with others.
  • Supervise staffing levels to ensure that guests service, operational needs and financial objectives are met.
  • Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
  • Utilize interpersonal and communication skills to lead, influence, and encourage other, advocate sound financial/business decision making, demonstrates honesty/integrity and lead by example.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Serve as a role model to demonstrate appropriate behaviours.
  • Provide services that are above and beyond for customers satisfaction and retention.
  • Improve services by communicating and assisting individuals to understand guests needs, providing guidance, feedback and individual coaching when needed.
  • Respond to and handle guests problems and complaints.
  • Observe service behaviours of employees and provide feedback to individuals.
Job Requirements
Required Education 所需学历:
  • Minimum Professional Certificate, Diploma or Degree in Hotel Management or equivalent.
Required Experience所需经验:
  • Minimum three (3) years managerial experience in Front Office within the hotel / leisure / retail sector.
  • Good knowledge of Health and Safety and security procedures.
  • Possess strong commercial acumen, with experience in increasing profitability in a tight market sector.
Required Skills 所需技能:
  • Proficient in Bahasa Malaysia, English and Mandarin language.
  • Excellent leadership skills and exceptional communication skills.
  • A passion for delivering exceptional levels of guests service.
Personal Attributes个人属性:
  • Alert with the surrounding environment, independent, pleasant and professional personality.
  • Calm, efficient and the ability to work well under pressure.
Job Type: Full-time
Pay: RM2,800.00 - RM3,500.00 per month
Benefits:
  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development
Schedule:
  • Fixed shift
Supplemental Pay:
  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Yearly bonus

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