Job Opportunities in Malaysia
September 19, 2024
FOREST CITY GOLF RESORT
Gelang Patah
FULL TIME
Duty Manager
Duties and Responsibilities：
Required Education 所需学历:
Pay: RM2,800.00 - RM3,500.00 per month
Benefits:
- Manage daily operations, ensuring the quality, standards and meeting the expectations of the customers.
- Handle complaints, settle disputes and resolve grievances and conflicts, or otherwise negotiate with others.
- Supervise staffing levels to ensure that guests service, operational needs and financial objectives are met.
- Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
- Utilize interpersonal and communication skills to lead, influence, and encourage other, advocate sound financial/business decision making, demonstrates honesty/integrity and lead by example.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Serve as a role model to demonstrate appropriate behaviours.
- Provide services that are above and beyond for customers satisfaction and retention.
- Improve services by communicating and assisting individuals to understand guests needs, providing guidance, feedback and individual coaching when needed.
- Respond to and handle guests problems and complaints.
- Observe service behaviours of employees and provide feedback to individuals.
Required Education 所需学历:
- Minimum Professional Certificate, Diploma or Degree in Hotel Management or equivalent.
- Minimum three (3) years managerial experience in Front Office within the hotel / leisure / retail sector.
- Good knowledge of Health and Safety and security procedures.
- Possess strong commercial acumen, with experience in increasing profitability in a tight market sector.
- Proficient in Bahasa Malaysia, English and Mandarin language.
- Excellent leadership skills and exceptional communication skills.
- A passion for delivering exceptional levels of guests service.
- Alert with the surrounding environment, independent, pleasant and professional personality.
- Calm, efficient and the ability to work well under pressure.
Pay: RM2,800.00 - RM3,500.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
- Fixed shift
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus
We regret to inform you that this job opportunity is no longer available
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