Job Opportunities in Malaysia
October 25, 2024
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Bayan Lepas
OTHER & FULL TIME
Customer Service Representative - Cantonese
- Support customers to place online orders with the client
- Provide timely support to customers through available communication channels (inbound phone calls and email)
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client
Pay: RM4,200.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
- Rotational shift
- Bachelor's (Preferred)
- Customer Care Specialist: 1 year (Preferred)
- Cantonese (Preferred)
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