Job Opportunities in Malaysia
October 18, 2024
iHousing Paradise Sdn Bhd
Melaka
FULL TIME
Customer Service OTA
About Us
At i Housing, we connect travelers with welcoming homestays, ensuring unique and memorable experiences. Our mission is to provide seamless interactions and exceptional service
Role Overview
We’re looking for a dedicated Customer Service Representative passionate about customer satisfaction. You will be the first point of contact for guests, ensuring a positive experience from inquiry to check-out
Key Responsibilities
Pay: RM1,800.00 - RM2,200.00 per month
Benefits:
At i Housing, we connect travelers with welcoming homestays, ensuring unique and memorable experiences. Our mission is to provide seamless interactions and exceptional service
Role Overview
We’re looking for a dedicated Customer Service Representative passionate about customer satisfaction. You will be the first point of contact for guests, ensuring a positive experience from inquiry to check-out
Key Responsibilities
- Respond to inquiries via phone and chat with accurate information
- Assist with bookings, modifications, and cancellations; ensure details are recorded
- Address and resolve guest and host concerns, escalating as needed
- Gather post-stay feedback to identify improvement areas
- Collaborate with operations and marketing teams, sharing customer insights
- Available on weekends and public holidays
- Support overtime when needed
- Previous experience in customer service or hospitality preferred
- Exceptional verbal and written communication skills
- Proficient in customer service software and booking systems
- Strong problem-solving and analytical skills
- Team player with a positive attitude in a fast-paced environment
- Competitive salary
- Flexible working hours
- Opportunities for professional development
- Discounts on homestay bookings
- Supportive and inclusive team culture
Pay: RM1,800.00 - RM2,200.00 per month
Benefits:
- Flexible schedule
- Opportunities for promotion
- Professional development
- Rotational shift
- Overtime pay
- STM/STPM (Preferred)
- Customer Care Specialist: 1 year (Preferred)
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