Job Opportunities in Malaysia
November 6, 2024
Manpower staffing (M) sdn bhd
Kuala Lumpur
CONTRACT
Customer Experience Associate
Date onboard: 13th Nov
Location: Southpoint Tower Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur
Position: Facilities Coordinator
Salary Offered: RM3500
The Customer Experience Associate is cross-trained and operates across a wide variety of tasks and workplace services but is not limited to;
General Customer Service
Job Type: Contract
Contract length: 2 months
Pay: From RM3,500.00 per month
Benefits:
Location: Southpoint Tower Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur
Position: Facilities Coordinator
Salary Offered: RM3500
The Customer Experience Associate is cross-trained and operates across a wide variety of tasks and workplace services but is not limited to;
General Customer Service
- Meet and greet visitors proactively, with a professional greeting and smile
- Guide visitors to the relevant waiting lounge or meeting room and inform host of the visitor’s arrival
- Answer the phone with a professional corporate greeting within 3 rings
- Manage individual and group inboxes responding to email queries promptly
- Proactively develop and manage Client relationships in ensuring that excellent customer experience is achieved
- Comply with the client’s requirements and actively review customer’s feedback with the WPL to enhance the overall customer experience on site
- Issue and collection of access passes for employees and visitors using the agreed registration system
- Maintain the front of house/reception area and adjacent services such as meeting rooms, waiting areas, entrances, collaboration space, kitchen, and lounge areas to a high standard of presentation
- Maintain and update relevant processes and guidelines to a central Share Point location
- Maintain an up to date list of BHP employees including (name, email, telephone, locker number and floor location)
- Manage the requirement for inductions & photos for all new employees and store in central Share Point
- Provide content for the workplace newsletter articles and provide information relating to the Concierge space to inform employees
- Ensure Concierge Desk coverage is in line with building operating hours agreed roster
- Manage all requests regarding car park, floor locker, exercise locker and end of trip facilities promptly ensuring relevant systems are updated as required
- Log tenancy and workplace related issues promptly via the agreed process and system
- Direct visitors and provide solutions for their requirements as it relates to the workplace
- Ensure service deliverables are met as per agreed SLA & KPI
- Be responsive and problem solves on issues raised by the client, escalate the issues to WPL when additional follow-up is required
- To undertake floor inspections as per contractual requirements or as and when requested by WPL
- Understand BHP’s business units and their community, be pro-active in resolving workplace queries Support with Regional activities as directed by the WPL
- Ensure compliance with Client’s policies and procedures
- Provide effective support and guidance to employees on the location and workplace guidelines for meeting rooms
- Assist employees to access information relating to the booking of an appropriate event space and associated catering and beverage services for events
- Assist with building tours and provide support with specialized room set-up/pack downs including the engagement of additional workplace support as required
- Assist employees to access guidelines and procedures relating to the use of meeting room technology (AV/Polycomm) and assist with presentation set ups including connecting laptops, video and audio conferences using your basic understanding of in room technology as required Helps with the coordination and reset of the spaces as required
- Collect, sort and deliver courier, newspaper, subscriptions, and mail items from / to designated area at scheduled times
- Coordinate the delivery of bulk deliveries such as marketing materials and ad-hoc stationery items by directing external delivery representatives to applicable storage areas
- Assist with the engagement of courier services as required
Job Type: Contract
Contract length: 2 months
Pay: From RM3,500.00 per month
Benefits:
- Health insurance
- Monday to Friday
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
- Are you comfortable working in contract role? Renewed monthly basis.
- Bachelor's (Preferred)
- Facilities Manager: 2 years (Preferred)
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