Job Opportunities in Kuwait
October 2, 2024
Go Studios Group
Kuwait City
FULL TIME
Community Support Specialist
ob Overview:
As a Customer Success Manager at Go Studio, you will be a pivotal member of our marketing and advertising team, dedicated to ensuring our clients achieve their goals through our services. You will build strong relationships with clients, understand their needs, and provide tailored solutions that drive satisfaction and retention.
Key Responsibilities:
Pay: KD450.000 - KD650.000 per month
Application Deadline: 05/10/2024
As a Customer Success Manager at Go Studio, you will be a pivotal member of our marketing and advertising team, dedicated to ensuring our clients achieve their goals through our services. You will build strong relationships with clients, understand their needs, and provide tailored solutions that drive satisfaction and retention.
Key Responsibilities:
- Client Relationship Management:
- Serve as the primary point of contact for assigned clients, fostering trust and open communication.
- Conduct regular check-ins and strategy sessions to assess client satisfaction and needs.
- Onboarding and Training:
- Facilitate the onboarding process for new clients, ensuring a smooth transition to our services.
- Provide training and resources to empower clients to utilize our products effectively.
- Account Growth:
- Identify opportunities for upselling and cross-selling additional services based on client needs.
- Collaborate with sales and marketing teams to develop customized solutions that enhance client success.
- Performance Monitoring:
- Track and analyze client performance metrics to measure success and ROI.
- Provide actionable insights and recommendations for improvement.
- Issue Resolution:
- Proactively identify and resolve client issues, ensuring a high level of satisfaction.
- Collaborate with internal teams to address challenges and implement effective solutions.
- Feedback Loop:
- Gather client feedback to inform product development and service improvements.
- Advocate for clients internally to ensure their needs are met.
- Reporting:
- Prepare regular reports on client health, engagement, and performance for internal stakeholders.
- Present findings and recommendations to clients during review meetings.
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- 2+ years of experience in customer success, account management, or a related role, preferably in marketing and advertising.
- Strong understanding of marketing strategies, digital advertising, and client relationship management.
- Excellent communication and interpersonal skills.
- Problem-solving mindset with a proactive approach to client needs.
- Ability to manage multiple clients and projects simultaneously.
- Proficiency in CRM software and data analysis tools.
- A dynamic and creative work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- A collaborative team culture that values innovation and creativity.
Pay: KD450.000 - KD650.000 per month
Application Deadline: 05/10/2024
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