Public Area Attendant

September 9, 2024

Great Southern Killarney

Killarney

FULL TIME

The Great Southern Killarney is looking for an energetic, friendly, hardworking Public Area Assistant to join our team. The ideal candidate is someone who is approachable, professional and enjoys the fast pace of working in a large dynamic environment. Someone who can consistently provide a high standard of service and contribute to the overall guest experience.
Key delivery areas:

Greeting all guests in a warm and friendly manner
Cleaning of guest bedrooms and bathrooms to the highest of standards, ensuring they are clean, well maintained and attractively presented at all times whilst following all standard operating procedures
Maintain stock levels of stationary, linen, towels and amenity requirements on in order to ensure consistency in standards.
Maintain a safe and hygienic working environment in all back of house areas and report any lost property and maintenance issues to your manager / supervisor
To ensure that all equipment is stored correctly and allocated to correct area.
To ensure that the correct cleaning procedures are followed in respect of chemicals and equipment, and follow daily and weekly cleaning schedules.
Ability to work well under pressure.
Correct usage of cleaning materials, machines and equipment and comply with health and safety regulations.
Small equipment cleaning duties as per cleaning schedules in order that the front of house team have resources required for service.
Cleaning of all large furniture as well as the general cleanliness of the rooms including floors, walls, equipment, wardrobes, bathrooms and other areas.
Check that all appliances are present in the room and in working order
Straighten desk items, furniture and appliances
Dust, polish and vacuum carpet
Replace guest amenities and supplies in rooms
Dress beds following the standard operating procedure of the hotel
Remove rubbish and room service items and replace used linen
To clean corridors and public areas
Ensure consistency and speed of service.
The ability to clean to a high standard
Unloading and moving of equipment / cleaning materials and stock as required.
To observe safe working practices in carrying out the required duties and ensure that instructions specified are adhered to.
To carry out ad hoc cleaning duties as necessary or as requested by the Management team
Cleaning knowledge and willingness to learn
Comply with Health & Safety regulations.

Role Requirements:

Very well presented, Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed
At least 1 year experience in a similar role (at 4* or 5* level preferable)
Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence
High Attention to Detail
Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels
Fluent English (written and verbal)
Have the ability to maintain cleanliness of 12-15 rooms daily when needed
Focused on providing a consistently high standard of service and hygiene
Be standards driven, a team player, flexible
Possess the ability to work under pressure
Have excellent organisational skills

Benefits:

Discounted Staff Rates across the Hayfield Family Collection
Discounted Meals for you and your family in our F&B outlets
Discounted gym rates and spa treatments
Heavily Discounted Car parking for €10 for the year in the heart of Killarney
Opportunities to progress within the luxury Hayfield Family Collection Group.
Training & Development opportunities
Long Service Recognition and awards
Monthly and Annual awards
Monthly Staff appreciation events, Summer BBQ and Christmas Functions
Employee assistance programme - free counselling services to employees
Free Staff Meals each shift
Free Uniform

Values:
At Great Southern Killarney, we pride ourselves on our core values:

Grow Together: We believe in the growth and development of our team members.
Our Family Tree is the Foundation of Our Success: We value the strong roots and connections within our organization.
Embracing and Nurturing Our Social Responsibility: We are committed to making a positive impact on our community and environment.
Genuine Hospitality by Genuine People: Our service is delivered with authenticity and warmth.
Collectively We Are Diverse & Inclusive: We celebrate diversity and promote an inclusive workplace.

To apply:

Candidates must hold an Irish or European passport (work permits cannot be issued for this position)
Please submit your fully detailed CV to Caoimhe Spillane
Should you not hear from us within two week of your application, please do consider your application unsuccessful

Job Types: Full-time, Permanent
Work authorisation:

Ireland (required)

Work Location: In person
Reference ID: Public Area Assistant
Hayfield Family Collection is an equal opportunities employer.
Job Type: Full-time
Benefits: