Job Opportunities in Ireland

The Great Southern Killarney has an excellent opportunity for an experienced Accommodation Supervisor to join our team.
The ideal candidate is someone who can consistently provide a high standard of service and contribute to the overall guest experience.
Key Delivery Areas

• To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
• Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
• Issue keys, room lists, check lists and cleaning schedules to accommodation staff at the beginning of shift and collect and check them at end of shift.
• Check all work given to the Accommodation Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
• Ensure effective inspection of dedicated work section on a given day.
• Ensuring that accommodation is clean, well maintained and attractively presented.
• Maintain stock levels of stationary, linen, towels and amenity requirements in order to ensure consistency in standards.
• To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
• To ensure the smooth operation of the Accommodation Department.
• To carry out ad hoc cleaning duties as necessary or as requested by the Management team

Role Requirements:

• At least 2 year experience in a similar role at 4* or 5* level preferred
• The ability to use Microsoft office applications and Opera
• Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence
• High Attention to Detail
• Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels
• Fluent English (written and verbal)
• Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed
• Have the ability to supervise and train staff members ensuring high levels of service and accuracy
• Possess the ability to work under pressure
• Have excellent organizational skills

Benefits

• Training & Development opportunities
• Experiential development opportunities
• Long Service Recognition
• Monthly and Annual awards / recognition
• Monthly Staff appreciation events, Summer BBQ and Christmas Functions
• Reduced rates for F&B and hotel-stays across Hayfield family collection
• Access to Leisure centre and Gym for greatly reduced rates
• Competitive Market related Salaries
• Free Staff Meals each shift
• Free Uniforms
• Heavily Discounted Carparking for €10 for the year in the heart of Killarney
• Exclusive access to discounts

Values:
At Great Southern Killarney, we pride ourselves on our core values:

• Grow Together: We believe in the growth and development of our team members.
• Our Family Tree is the Foundation of Our Success: We value the strong roots and connections within our organization.
• Embracing and Nurturing Our Social Responsibility: We are committed to making a positive impact on our community and environment.
• Genuine Hospitality by Genuine People: Our service is delivered with authenticity and warmth.
• Collectively We Are Diverse & Inclusive: We celebrate diversity and promote an inclusive workplace.

To submit:

• Candidates must hold an Irish or European passport (work permits cannot be issued for this position)
• Please submit your fully detailed CV to Caoimhe Spillane
• Should you not hear from us within two week of your application, please do consider your application unsuccessful

Hayfield Family Collection is an equal opportunities employer.
Job Types: Full-time, Permanent
Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Gym membership
• On-site gym
• On-site parking

Work authorisation:

• Ireland (required)

Work Location: In person
Reference ID: Accommodation Supervisor