Part Time Reservation Agent

September 13, 2024

Kilkenny Ormonde Hotel

Kilkenny

PART TIME

Kilkenny Ormonde Hotel are recruiting a Part Time Reservations Agent - Hotel
Responsible to: Reservations & Revenue Manager
Main Purpose of the Job: Primary focus on reservations: will be expected to provide cover for the Front Desk as required. To adhere to the Kilkenny Ormonde Brand Standards and provide excellent guest care.
AREA OF KEY FOCUS

To be accountable for the Individual Reservations Process.
Adherence to and completion of Daily Reservations Task List.
Management of Emails: To ensure and accurate, professional and timely response to all emails.
Management of Voicemails: To ensure all voicemails are followed up quickly and professionally.
Upselling: to actively seek to enhance the guest experience and gain revenue by upselling at every possible opportunity.
Product Knowledge: To gain a thorough understanding of the Kilkenny Ormonde product and communicate clearly and positively with guests to enhance their experience.
Intercommunication: To communicate clearly and positively within you own department and within the whole Hotel.
Team: To actively play a role in the Front Office and Reservations Team and to assist your colleagues where possible.
Weekly Call Backs: Completion of all Call Backs.
Accounts: All queries from Accounts and to be prioritised and dealt with.
No Shows and Cancellations: To be checked, charged and cancelled on Third Party Websites.

Additional Duties:

Ensure customer service excellence when dealing with our guests at all times.
Ensure that the Brand Standards for Reservations and Front Office are adhered to.
To ensure that all guest requests are met regarding room allocation i.e.: VIP, special requests, groups requirements etc.
To ensure that all account to company bills have the relevant backup and a sales ledger account is set up – the routine instructions in place.
To process no shows and ensuring that the revenue is recorded on a daily basis.
To identify any regular customers, companies and tour groups.
To file reservations back up in a neat and organised manner on a daily basis, and keep an organized and tidy working place.
To issue all group contract confirmations for group bookings and to follow up with payment schedules.
To answer promptly daily enquiries & reservations via phone & email.
To assist the Front Desk during busy periods (check-ins and checkouts).
Co-ordinate weekly groups, rooming lists, and communicate to the F&B team.
To administrate Brand website and Third-Party websites (rates, availability etc.)
To keep regular contact with tour business for updated numbers and amendments.
To be aware of the hotel revenue target and aim to achieve it.
To be knowledgeable about all the different packages and rate on offer at one time
To ensure that all bookings are inputted with the correct information.
To carry out all actions and procedures as requested by the revenue manager associated with running the department.
To report for duty on time and in the correctly presented uniform.
To attend all training courses as notified to you.
To accept flexible work schedule necessary for uninterrupted service to Hotel guests.
To ensure that the company policies, the vision statement and departmental objectives are followed and utilised at all times.
To adhere to hotel health and safety, fire, emergency and security procedures.

Benefits of working with the Kilkenny Ormonde Hotel:

Benefits of working with Kilkenny Ormonde Hotel
Complimentary Leisure Club Membership
Complimentary meals while on duty
Discounted Accommodation Rate in Kilkenny Ormonde and sister property, Absolute Hotel Limerick
Discounted Accommodation and F & B rates in Windward properties
Discounted Friends and Family Rate
Discount on prebooked events in the property
Employee Referral Scheme
Uniform Provided
Christmas Savings Scheme
Career Development Programme
Employee Assistance Programme