Job Opportunities in Ireland

Established in 2006, Uniquely is a company with a wealth of experience in diverse markets. They collaborate with various partners to enhance customer engagement and satisfaction in sectors such as Energy, Financial Services and Telecoms. Uniquely has Customer Engagement Centers in Dundalk and Galway, and field sales teams operating nationwide, all aimed at optimising service delivery. They are a Deloitte Best Managed Company (Platinum Partner) and have received the Guaranteed Irish symbol for excellence and innovation in addition to their commitment to local jobs and communities.
Uniquely has also been named As One of the Best Workplaces™ in Ireland 2024.
Role Description
This is a full-time on-site role as a Customer Care Agent located in Dundalk. As a Customer Care Agent, you will be responsible for providing excellent customer service, ensuring customer satisfaction, and supporting customer needs. Your day-to-day tasks will include handling customer inquiries, resolving customer complaints, and maintaining customer relationships.
About you

• You are an excellent communicator and have the ability to build rapport and be highly engaging with customers over the phone
• You are an enthusiastic, self-motivated and proactive individual, with a proven track record of sales ability and customer service
• You have experience working in a telesales environment (Desired but full training will be provided)
• You thrive on working in a collaborative team environment, you have a positive attitude and the ability to contribute to team goals and share information
• You have a proven ability to prioritise, multi-task and manage your own workload according to changing priorities

Benefits:
Our award winning ‘CEC’ prides itself on having one of the best environments, to grow your career. We have numerous ongoing development courses (nationally accredited and award winning) for all our High Potential High Performers, some of the best employee benefits in the country: including Healthcare, Pension, VIP Premier League tickets, 1878 access to the 3-arena for all employees, monthly employee social nights and much much more…

• Salary: Salary of €27,000
• Bonus: Performance related bonus of €1,200 annually
• Healthcare & Pension: Private health insurance (LAYA) and company pension scheme
• Annual Leave: 20 days paid per year, plus 1 additional day for every year based on tenure - up to 25 days
• Training: Full Training and on-going coaching provided
• Rewards: Monthly performance and Engagement Incentives
• EAP: Employee assistance programme
• Development: Talent management programmes and career development opportunities
• Performance review: Annual performance review process linked to pay reviews
• Refer A Friend Incentive: Earn €1,000 per referral!
• Perks: VIP Premier League tickets, 1878 access to the 3-arena, Social nights & much more!

#CECother
Job Types: Full-time, Permanent
Pay: €27,000.00-€28,200.00 per year
Additional pay:

• Performance bonus

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Gym membership
• Private medical insurance

Work Location: In person