Job Opportunities in Ireland

About the Role

• Initial Contract Type: Full time - Temporary Fixed Term
• 37.5 hours per week
• Shifts patterns available: Monday - Friday, Wednesday - Sunday, Saturday - Wednesday
• Salary: €26,000 per year

Responsibilities:

• Ensuring that our customers are provided with a high quality level of customer service over a range of communication channels, but primarily across phone and email channels
• Responding to customer queries in a timely manner, and in accordance with company procedures
• Using your product and system knowledge to solve problems for customers
• Maintaining a positive, empathetic, and professional attitude toward customers always
• Providing administrative support as and when required
• Adhering strictly to data protection and confidentiality laws
• Working towards daily performance targets as outlined by the Management Team
• Working as part of a team to achieve high customer service satisfaction

The ideal candidates will:

• Have previous customer service experience
• Have great attention to detail
• Possess previous admin experience - ideally working in a role where IT systems were used daily
• Behave in a professional manner
• Possess excellent communication and interpersonal skills
• Be highly organised with a good knowledge of Microsoft Word and Excel
• Have the ability to multitask

Benefits:

• A benefits package inclusive of:
  • 23 days annual leave rising according to length of service
  • Defined contribution pension scheme on commencement
  • In-store discount
  • Company sick pay scheme
  • Enhanced maternity and paternity payments
  • Life event gifts
  • Length of service awards
  • Life assurance cover
  • Employee assistance programme
  • Bike to work scheme
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