Aftersales Service Technician

September 10, 2024

Connexus UK

Clontibret

FULL TIME & OTHER

Customer Support:
Connexus UK are delighted to partner with our client, a leader in storage automationsystems in the hire of an Aftersales Service Technician.
As an Aftersales Service Technician, you will be responsible for providing technical support, conducting repairs, and maintaining automated storage systems. Your role is crucial in ensuring that systems continue to perform at their best after installation. You’ll interact with customers, solve technical issues, and contribute to system improvements.
Key Responsibilities:
Customer Support:

Provide technical assistance via phone, email, or on-site visits.
Address customer inquiries, concerns, and system issues in a timely manner.
Conduct customer training on the operation and maintenance of automated systems.

Maintenance and Repair:

Perform routine maintenance to prevent system breakdowns.
Diagnose and fix mechanical, electrical, and software-related issues.
Replace defective parts and ensure systems operate optimally.

Installation Support:

Assist with the installation and commissioning of new automated systems.
Ensure installations are completed as per specifications and are fully operational.

Documentation and Reporting:

Keep accurate records of service calls, repairs, and maintenance activities.
Prepare detailed service reports and communicate issues and solutions to both customers and internal teams.
Gather customer feedback and offer suggestions for system improvements.

Continuous Improvement:

Stay current with industry trends, technologies, and best practices.
Collaborate with engineering and product teams to improve system performance and quality.

Working Hours: 40 – 60 hours per week (depending on travel requirements)
Requirements:

Strong mechanical, electrical, and troubleshooting skills.
Proficiency in reading and interpreting technical manuals, diagrams, and schematics.
Excellent customer service and communication abilities.
Ability to work independently, manage time effectively, and handle travel.
Willingness to travel internationally for on-site service visits.
Valid driver’s license and clean driving record.

The Benefits:
You'll work with innovative technology, travel internationally, and play a vital role in delivering top-notch service to customers. The company offer opportunities for career growth and skill development in a supportive and dynamic environment.
If you’re a skilled technician with a passion for customer service and technology, apply now!!
Job Types: Full-time, Permanent
Application question(s):