Aftersales Advisor

September 5, 2024

iMotors

Malin

FULL TIME

i Motors (formally Inishowen motors) is Donegal’s number 1 Kia and Nissan dealer.
With an award-winning sales staff & aftersales department, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.
Job Description:
i Motors is rapidly expanding and looking for top calibre candidates to join its winning team. We are currently seeking to recruit a Aftersales Advisor to join our dynamic, growing team.
Looking to shift your career into next gear? Apply today to be a part of our success story.
Role Responsibilities:
Create Appointments:

Develop an understanding of customer requirements and preferences
Handle all incoming service enquiries, book appointments and schedule work and find out what the customer needs
Create quotes to provide an indication of cost for repair or service maintenance work

Preparation:

Print repair orders and job cards (including health checks etc, service sheets)
Ensure all parts are pre-picked at least the day before the scheduled service

Service:

Complete vehicle health check for each vehicle being serviced and provide a quotation for any additional work that is identified
Manage warranty claims
Contact customer for agreement on any additional work that is discovered during the service
Update the customer on progress via telephone
Ensure work completed matches job card and prepare invoice
Explain the invoice and provide a detailed explanation of work carried and build value
Ensure that outstanding payments are collected from the customer
Handover the vehicle to the customer

Data Capture:

Check customers contact details on every visit and update the database accordingly
Ensure that the next service dates are correct

Building Customer Relationship and Deliver Customer Experience:

Be enthusiastic about the brand products and services we offer
Knowledge of vehicle parts
Display a personal commitment to go beyond customers' expectations
Work as an effective team player and take on additional tasks to help others
Stay calm and organised at busy times
See things from the customer's point of view; display patience and understanding
Respond to requests quickly, accurately, and pleasantly

Role Requirements:
Excellent Communication Skills

Develop natural conversation to build rapport, trust and credibility
Use advanced questioning techniques and active listening to build understanding of customer needs and motivations
Present products and services enthusiastically and with conviction
Handle objections effectively, without complacency or aggression

Selling

Use customer records and data to personalise the customer's experience and build the relationship
Link features and benefits to the customer's needs for additional work identified and services offered
Explain complex technical information in a way that can be understood by the customer
Guide customer to the right choice for them

Other