Job Opportunities in Indonesia
October 18, 2024
SMART Agribusiness and Food
Jakarta
FULL TIME
Head of Grievance & Risk Handling Assurance
Job Description Summary:
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Oversee, lead, and manage grievance handling process at GAR.
Job Description:
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Carrying out due diligence and analyzing grievance and publicly reported information (PRI) cases including site verification when necessary for action plan development towards resolution.
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Liaising with relevant stakeholders including the RSPO in grievance handling scope.
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Supporting and constructively engaging GAR own units and third-party suppliers in handling grievances/risks responsibly as per GAR Grievance procedure.
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Approaching and engaging suspended suppliers towards fulfilling the Re-entry Protocol.
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Developing and maintaining grievance-related reports and database for internal use, customers and stakeholders.
Job Requirement:
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min Bachelor Degree in any major from reputable University.
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Have 8-10 years related experience, in Grievance Handling.
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Able to handle and analyze incoming grievance report from external organization.
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Good at liaising with multiple stakeholders.
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Excellent communications skill.
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Good at English both speaking or writing.
"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"
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