Job Opportunities in Indonesia
October 19, 2024
AlloFresh
Jakarta
FULL TIME
Category Operations
As a Content Operations, you will be responsible for managing and optimizing the operational content lifecycle across platforms. You will lead initiatives that improve onboarding times, reduce operational errors, and support revenue and customer satisfaction targets. This role involves collaborating with multiple teams, optimizing workflows, and ensuring that our operational content is accurate, accessible, and contributes to our overall strategic goals.
Key Responsibilities:
1) Enhance Operational Efficiency:
Key Responsibilities:
1) Enhance Operational Efficiency:
- Reduce onboarding times.
- Improve content accuracy and cut error rates.
- Implement process improvements to reduce headcount costs and operational friction.
- Drive initiatives to meet NPS targets by reducing complaints and operational errors.
- Ensure content processes support revenue goals and fraud prevention measures.
- Work with Product, Operations, and Tech teams to optimize content workflows and integration.
- Establish governance frameworks to maintain content quality and compliance.
- Track and analyze metrics like SLA, error rates, and content performance to inform strategy and continuous improvement.
- 5+ years of experience in content operations, process improvement, or similar roles with a focus on operational efficiency - preferably in a startup or fast-paced environment.
"Pihak Hired Today.com dan Perusahaan tidak akan meminta biaya dalam bentuk apapun pada saat melakukan proses recruitment. Mohon segera melaporkan kepada kami, apabila Anda jika pada saat diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."
- Proven success in improving SLAs, reducing error rates, and optimizing workflows within a complex, cross-functional environment.
- Strong data analysis skills, with experience tracking NPS, SLA, and content accuracy rates.
- Experience in e-commerce, operations, or similar sectors, with a focus on managing data and content life cycles.
- Excellent project management skills, with a track record of implementing process changes and improvements.
- Strong collaboration and communication skills, able to influence stakeholders and work across departments to achieve operational goals.
"Hired Today.com and the Company will not ask for any form of payment during the recruitment process. Please report to us immediately, if you are invited for an interview and asked to make a payment with a sum of money."
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