We seek a highly skilled and experienced Ticketing & Reservation Manager to join our dynamic team. The ideal candidate will have at least 3 years of expertise in managing domestic and international travel bookings, with hands-on experience in Galileo and/or Amadeus reservation systems. Candidates with tour management experience are highly preferred. Managing corporate travel needs efficiently, working independently, and collaborating effectively as part of a team is essential for success in this role. Key Responsibilities:
Manage Air and Hotel Reservations: Handle both domestic and international bookings for corporate clients, utilizing Galileo and/or Amadeus to process flight, hotel, and travel packages.
Coordinate with Airlines, Hotels, and Vendors: Liaise with travel partners to secure competitive rates, ensuring seamless booking operations and adherence to corporate travel policies.
Ensure Accuracy and Timeliness: Manage changes, cancellations, and special client requests, ensuring bookings, modifications, and travel documents are accurate and timely.
Provide Exceptional Customer Service: Address inquiries and resolve travel-related issues promptly to maintain high client satisfaction and improve overall travel experience.
Handle Administrative and Documentation Tasks: Maintain accurate records of bookings, transactions, payments, and customer communications, ensuring smooth operational flow.
Qualifications & Requirements:
A bachelor’s degree or equivalent educational background is required.
Minimum of 3-4 years in ticketing and reservations, focusing on both domestic and international bookings. Experience in managing tours will be a plus.
Certification in Galileo and/or Amadeus reservation systems is necessary.
Excellent written and verbal communication skills in English, coupled with strong customer service orientation and keen attention to detail.
The ability to multitask in a fast-paced environment and work independently and collaboratively within a team is essential, particularly in the corporate travel industry and MICE sector.
Proficiency in MS Office and reservation software is required.
Previous experience in the international travel sector is an added advantage.
Job Type: Full-time Pay: ₹30,000.00 per month Schedule: