Job Opportunities in India
July 26, 2023
Airtel India
Term Coordinator Guwahati
- Fault reduction through call listening and end to End RCA for journeys and problem resolution raised by call center, FGD and other internal groups
- Eliminating need for call by process / journey corrections (tactical)SR closure Reduction of repeat SR
- Driving App Adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers
- Handling VIP customers
- Handling escalation from all touch points ( Pre and Post )
- Reduction in calls / complaints
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