Job Opportunities in India
July 9, 2024
RGC
FULL TIME
Tele Caller Executive
- Outbound and Inbound Calls:
- Make outbound calls to potential customers to introduce products and services.
- Handle inbound calls from customers regarding product inquiries, orders, and support.
- Customer Interaction:
- Explain product features, benefits, and pricing to customers.
- Answer customer questions and provide accurate information about product availability, delivery options, and other queries.
- Sales and Lead Generation:
- Identify and qualify sales opportunities by understanding customer needs and suggesting appropriate products.
- Follow up on leads and convert them into sales.
- Achieve monthly and quarterly sales targets.
- Customer Relationship Management:
- Maintain and update the customer database with accurate and current information.
- Build and maintain positive relationships with customers to encourage repeat business.
- Order Processing:
- Assist customers with placing orders and provide guidance on the purchasing process.
- Coordinate with the showroom and logistics teams to ensure timely delivery of products.
- Feedback and Reporting:
- Collect customer feedback and report any issues or suggestions to the management.
- Prepare and submit daily/weekly reports on call activities and sales performance.
- Product Knowledge:
- Stay updated on the latest products, features, and industry trends.
- Attend training sessions and workshops to enhance product knowledge and sales skills.
- Compliance and Quality Assurance:
- Adhere to company policies and procedures, including data protection and privacy guidelines.
- Ensure high standards of customer service and maintain professionalism during all interactions.
- Education: High school diploma or equivalent. A bachelor's degree in business, marketing, or a related field is a plus.
- Experience: Prior experience in telecalling, telesales, customer service, or a similar role, preferably in the building materials or home improvement industry.
- Communication Skills: Excellent verbal communication skills with a clear and pleasant phone manner.
- Sales Skills: Strong persuasive skills and the ability to upsell products.
- Technical Skills: Basic computer skills and familiarity with CRM software.
- Customer Service: A customer-centric approach with the ability to handle customer complaints and issues effectively.
- Team Player: Ability to work collaboratively with the sales team and other departments.
- Language: Proficiency in Hindi.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Paid time off
- Day shift
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