Job Opportunities in India
September 3, 2024
Artistry Suites
Calangute
FULL TIME
Reservation Associate
- Process and confirm guest reservations through various channels (phone, email, online booking systems).
- Update and manage reservation details in the property management system (PMS).
- Handle reservation inquiries, changes, and cancellations promptly and professionally.
- Provide excellent customer service by addressing guest inquiries and concerns with a friendly and professional demeanor.
- Assist guests with special requests and preferences to enhance their experience.
- Communicate effectively with guests, ensuring that their reservations are accurate and their needs are met.
- Coordinate with other hotel departments (housekeeping, front desk, etc.) to ensure seamless guest experiences.
- Utilize the property management system to manage bookings, track room availability, and generate reports.
- Maintain accurate records of all reservations and cancellations.
- Promote hotel services and amenities to guests and offer upsell opportunities where appropriate.
- Provide information about local attractions and services to enhance guest experiences.
- Address and resolve any reservation-related issues or discrepancies promptly.
- Handle guest complaints or concerns with a solution-oriented approach.
- Prepare daily, weekly, and monthly reservation reports as needed.
- Assist with other administrative tasks related to the reservations process.
Pay: From ₹15,000.00 per month
Benefits:
- Food provided
- Bachelor's (Preferred)
- Technical support: 1 year (Preferred)
- tele sales: 1 year (Preferred)
- total work: 1 year (Preferred)
- Hindi (Preferred)
- English (Preferred)
Expected Start Date: 20/09/2024
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