October 17, 2024

Maersk

FULL TIME

Process Expert

Job Description
About Maersk

Maersk is a global leader in integrated logistics, with a legacy of industry leadership spanning over a century. Through constant innovation and transformation, we are redefining the limits of what is possible, continually setting new benchmarks for efficiency, sustainability, and excellence.
At Maersk, we embrace diversity, collaboration, and continuous learning, striving to ensure that our workforce reflects and understands the customers we serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we leverage cutting-edge technologies and unlock opportunities on a global scale. Together, let's navigate towards a brighter, more sustainable future with Maersk.
What We Offer:

Impact: Your role will directly contribute to enhancing our global logistics operations and delivering exceptional service to our customers.
Opportunity: Maersk provides ample opportunities for both professional and personal growth within the dynamic logistics and supply chain industry.
Innovation: Be part of a forward-thinking team that embraces innovative logistics solutions and cutting-edge technologies.
Global Exposure: Collaborate with colleagues and customers across diverse regions, gaining insights into global logistics practices.
Work-Life Balance: We promote work-life balance with flexible working arrangements to support our employees’ well-being.

The Role:
The Customer Experience roles at Maersk focus on providing post-onboarding services to customers, ensuring smooth operations and satisfaction. Key activities include:

Managing customer channels
Handling case management
Overseeing customer onboarding and relationship management
Managing contracts and disputes
Additional customer-related tasks

The Administrative stream supports other teams by performing technical, administrative, or operational tasks. Roles vary from entry-level positions to experienced contributors with specialized knowledge. These individuals help ensure smooth operations by executing their work efficiently.
At more advanced levels, employees work independently, adhering to standards but also making decisions when needed to solve issues. Tasks are typically of limited scope and complexity, with some supervision, and employees rely on job-related training and experience to complete tasks.
New hires are expected to have basic knowledge of work routines and general information but may need to escalate more complex issues to experienced colleagues or supervisors. Limited business knowledge is required at the time of hiring.

Skills Required:

Strong written and verbal communication skills.

Customer-focused mindset.

Ability to work under pressure with a sense of urgency.

Attention to detail and ability to follow processes with a service-oriented approach.

Team player.

Familiarity with global Maersk Line Customer Service systems.

Experience in handling customer service for export and import transactions, and working with direct customers, forwarders, or brokers is preferred.

Results-driven.

Strong understanding of customer needs.

Good knowledge of the market and products.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .