Operational § Provides technical assistance, advices to hotel management so as to minimise overhead expenses and maximise productivity in all areas. § Assist authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers. § Coordinates timely repair and return to service any faulty systems or items of equipment. § Establishes and implements procedures to ensure backup of data in any I.S. system. § Rebuilds data corrupted by either hardware or software faults. § Coordinates the timely handling of any software fault reports or enhancement requests. § Sets up emergency procedures to continue the operation of the hotel in the event of system failure. § Provides manuals on the issue of I.S systems and incorporates those manuals into the relevant operating procedures of the hotel. § Establishes necessary security measures to prevent unauthorised access to the I.S. systems. § Provides technical assistance to internal and external audit employees. § Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose
Personnel § Plans and implements effective training programmes for employees in coordination with the HR/Training Manager and Departmental Trainers. § Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. § Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § Ensures that all employees have a complete understanding of and adhere to employee rules and regulations. § Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. § Feedback the results of the Employee Opinion/Pulse Survey and to ensure that the relevant changes are implemented.
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