Job Opportunities in India
August 19, 2024
shaantam resorts pvt ltd
FULL TIME
Guest Relationship Executive
A guest relations executive in a bar or restaurant is responsible for providing excellent customer service to guests, handling guest inquiries and complaints, and ensuring guest satisfaction. They may also help with event planning and coordination, and ensure compliance with company policies and procedures.
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Here are some of the responsibilities of a guest relations executive:
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Some skills that may be useful for a guest relations executive include:
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Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
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Here are some of the responsibilities of a guest relations executive:
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- Welcoming guests: Review arrival lists and greet visitors
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- Attending to special guests: Answer questions from VIPs and other important guests
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- Preparing welcome folders: Provide collateral such as room service menus and area descriptions
- Providing information: Share details about amenities, the area, and venues, and promote services
- Anticipating guest needs: Build rapport with customers and offer assistance with tasks like confirming travel arrangements and taking messages
- Addressing complaints: Handle customer complaints and escalate them to the guest relations manager when needed
- Monitoring feedback: Monitor guest reviews and feedback, and take proactive measures to address concerns and improve guest satisfaction
- Staying updated: Keep up with industry trends and best practices in guest relations
Some skills that may be useful for a guest relations executive include:
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- Excellent communication and active listening skills
- Strong problem-solving and multitasking skills
- Leadership skills and the ability to motivate a team
- The ability to work flexible hours
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Rotational shift
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
- total work: 1 year (Preferred)
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