Guest Relations Executive (Receptionist ) - Real Estate
Key Responsibilities:
Client Interaction: Greet and assist clients in a friendly and professional manner. Provide information about properties, services, and the buying/renting process. Respond to client inquiries via phone, email, and in person.
Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are understood and met. Follow up with clients post-visit to gather feedback and enhance service delivery.
Property Tours: Schedule and conduct property tours for clients, highlighting key features and benefits. Coordinate with sales agents to ensure all client needs are addressed during property visits.
Documentation Administration: Maintain accurate records of client interactions and feedback in the CRM system. Assist in preparing marketing materials and presentations as needed.
Event Coordination: Organize and assist with client events, open houses, and community outreach initiatives. Collaborate with the marketing team to promote events effectively.
Customer Service Excellence: Address any client issues or concerns promptly and professionally. Ensure a positive experience for all clients throughout their real estate journey.
Qualifications
Qualifications:
Bachelor’s degree in hospitality, business, real estate, or a related field is preferred.
Proven experience 1-2 years in customer service or client relations, preferably in real estate or hospitality.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite and CRM software.
A passion for real estate and a commitment to providing outstanding service