Job Opportunities in India
September 20, 2024
Ujobs Consulting
FULL TIME
English International Telecaller
Key Responsibilities:
* Handle inbound and outbound calls to assist customers with their queries, complaints, or requests in a professional and polite manner.
* Provide accurate information about products, services, and policies to customers.
* Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
* Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
* Follow communication scripts and standard operating procedures to handle different types of calls.
* Escalate complex issues to supervisors or higher management as needed.
* Achieve daily/weekly/monthly targets and adhere to quality guidelines set by the company.
* Participate in team meetings and training sessions to improve performance and knowledge.
Qualifications and Skills:
* Graduate and Undergraduate both can apply.
* Excellent communication skills in Hindi and English.
* Good listening skills and the ability to empathize with customers.
* Basic computer knowledge and familiarity with CRM software.
* Ability to work in shifts, including weekends and holidays.
* Strong problem-solving skills and a positive attitude.
Experience:
* Freshers or candidates with prior experience in a call center or customer service role are welcome.
* Salary upto 35k CTC
* 6 DAYS WORKING
HR -9560932363
Job Type: Full-time
Pay: ₹19,000.00 - ₹30,000.00 per month
Benefits:
* Handle inbound and outbound calls to assist customers with their queries, complaints, or requests in a professional and polite manner.
* Provide accurate information about products, services, and policies to customers.
* Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
* Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
* Follow communication scripts and standard operating procedures to handle different types of calls.
* Escalate complex issues to supervisors or higher management as needed.
* Achieve daily/weekly/monthly targets and adhere to quality guidelines set by the company.
* Participate in team meetings and training sessions to improve performance and knowledge.
Qualifications and Skills:
* Graduate and Undergraduate both can apply.
* Excellent communication skills in Hindi and English.
* Good listening skills and the ability to empathize with customers.
* Basic computer knowledge and familiarity with CRM software.
* Ability to work in shifts, including weekends and holidays.
* Strong problem-solving skills and a positive attitude.
Experience:
* Freshers or candidates with prior experience in a call center or customer service role are welcome.
* Salary upto 35k CTC
* 6 DAYS WORKING
HR -9560932363
Job Type: Full-time
Pay: ₹19,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
- Day shift
- Rotational shift
- Performance bonus
- Bachelor's (Required)
- tele sales: 1 year (Preferred)
- total work: 1 year (Preferred)
- English (Preferred)
- Gurgaon, Haryana (Required)
We regret to inform you that this job opportunity is no longer available
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