Job Opportunities in India

Job Description:-
We are seeking highly motivated and customer-oriented individuals to join our team as Customer Support Executives in our ITES (Information Technology Enabled Services) company. As a key part of our customer service operations, you will be responsible for handling client interactions across multiple channels, resolving issues efficiently, and ensuring a seamless customer experience. If you excel in communication, problem-solving, and thrive in a dynamic, tech-driven environment, this is the perfect opportunity for you to grow your career.
Company Name: Cyber Toss Pvt. Ltd. (https://www.cybertoss.com/)
Job Location: Serampore
Shift Timing: Rotational Shift( Only Day Shift for Female Candidates)
Job Type - Onsite
Job Responsibilities:-

• Respond to inquiries via email, chat, and social media.
• Resolve complaints and issues promptly.
• Knowledge of CRMs like Zendesk, Zoho, and others.
• Provide accurate product and service information.
• Process orders, returns, and exchanges.
• Investigate and resolve complaints.
• Escalate issues when necessary.
• Follow up with customers for resolution.
• Maintain records of customer interactions.
• Update customer information in the database.
• Prepare customer feedback reports.
• Communicate effectively to resolve customer needs.
• Collaborate with team members and departments.

Education:-
Any Graduate
Skills:-

• Excellent English Communication is a must.
• International client handling experience would get preference.
• Competent technical knowledge.
• Ability to multitask.
• Attention to detail.
• Ability to honor deadlines.
• A proactive approach to support.
• Minimum 6months of work experience in the same domain is mandatory.

Perks and Benefits:-

• Direct Employment
• Weekly 5 Days of Work
• On-Time Salary
• Performance Incentive
• Night Shift Bonus
• Paid Sick Leave
• ESI & PF

How to apply:-
1. Visit the career page of Cybertoss Private Limited at https://www.cybertoss.com/career
2. Go through the job description of “Customer Support Representative” thoroughly.
3. Apply For the post by clicking the "Apply to the Job" button to start your application.
4. Fill out the online application form carefully and provide all the required information including CV for better response.
##Candidates who are located in Hooghly district or nearby Hooghly district will be more preferable**
##Also, Interested candidates can directly Whats App their CV at 8582881664
Job Types: Full-time, Permanent
Pay: ₹100,000.00 - ₹150,000.00 per year
Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Rotational shift
• UK shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance

Education:

• Bachelor's (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Application Deadline: 22/10/2024
Expected Start Date: 19/10/2024