Job Opportunities in India
October 17, 2024
Tracknovate Mobile Resource Management Pvt. Ltd.
FULL TIME & OTHER
Customer Support Executive (Female)
Job description
We are seeking a dynamic Customer Support Executive (Female) to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they face, how we may improve our products or services, and how to retain their business.
Roles & Responsibilities:
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
We are seeking a dynamic Customer Support Executive (Female) to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they face, how we may improve our products or services, and how to retain their business.
Roles & Responsibilities:
- Communicating with customers and analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
- Bachelor's degree in a related field.
- Minimum 1 year of work experience in customer service.
- Excellent customer service skills.
- Strong conflict resolution skills.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Provident Fund
- Day shift
- Bachelor's (Required)
- total work: 1 year (Required)
- Customer service: 1 year (Required)
- English (Required)
- Indore, Madhya Pradesh (Required)
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